IT Services Technician

Lordco Parts; Port Coquitlam; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading automotive parts retailer in Port Coquitlam is seeking an IT Services Technician to provide excellent technical support and service. The successful candidate will assist the IT Operations Manager and deliver responsive solutions to IT issues. This role requires strong communication skills, troubleshooting experience, and a commitment to customer satisfaction. Join a diverse team dedicated to fostering equity and inclusion while enjoying generous benefits and a competitive salary of $60K-$65K annually.

Benefits

Extended benefits for you and your family

Health, dental & vision care insurance

Generous employee perks and discounts

Qualifications

• 2+ years of experience in a technical support role.
• A valid driver’s license and vehicle are required.
• Prior support experience in a retail space is an asset.

Responsibilities

• Provide high standard customer service.
• Support IT Operations Manager and senior services team.
• Resolve hardware, software, and network issues.

Skills

Technical support experience

Troubleshooting skills

Strong communication skills

Customer service skills

Ability to work with diverse personalities

Education

Diploma/Degree in Computer Science or relevant field

Tools

Microsoft Office 365

AD/Azure administration

IT support software solutions

Job description

Position: IT Services Technician Location: Port Coquitlam (Head Office) Do you want to work at our beautiful new head office? Do you want a stable career and receive excellent benefits? Join our Port Coquitlam, BC, head office team and let work, work for you. Lordco Auto Parts is Canadau2019s largest independently-owned automotive parts retailer, with over 100 locations across Western Canada and is a family-owned and operated business since 1974. Start your career in customer service and grow with us today!

We got you covered! Our employees are our family, and we want to make sure they are taken care of. Your health and well-being matter to us, and we are dedicated to providing top-notch programs and plans to support you and your loved ones. We want you to feel valued and welcomed within our diverse, inclusive team, and hereu2019s how we do it:

• Extended Benefits for You and Your Family
• Health, Dental & Vision Care Insurance
• Life Insurance, Short-term and Long-term Disability Insurance
• Accidental Death & Dismemberment Disability
• Education and Savings Plans, RRSP matching
• Health and Wellness Program
• Employee & Family Assistance Program
• Generous Employee Perks and Discounts
• Career Development Support & Promote-From-Within Culture to enhance your expertise and maximize your career journey
• Work Flexibility to fit your unique schedule

What You’ll Do

• Provide a u201Ccenter of excellenceu201D standard for customer service.
• Supporting the IT Operations Manager and the senior services team to uphold the IT experience, delivering a service that is both responsive to identified incidents and proactive in continuously improving the technology solutions.
• Initial point of contact to triage IT issues submitted from internal clients through our centralized support line or through our ticketing system.
• Provide timely and effective IT technical support to resolve issues related to hardware, software, telephony, network, and security utilizing our IT support software solutions.
• Maintain proper inventory of IT assets.
• Provide clear and effective written and verbal communication as needed.
• Support a diverse set of mobility platforms including IOT tablets and IOS devices
• Support MDM solutions for mobility platforms.
• Responsible for PC, laptop and mobile hardware deployments.
• Responsible for shipping and receiving IT equipment to stores and warehouses.
• Responsible for ensuring end user satisfaction.

Do You Fit the Part?

• 2+ years of experience in a technical support role.
• Strong troubleshooting and problem-solving skills.
• Diploma/Degree in Computer Science or relevant industry experience is an asset.
• A valid driveru2019s license and vehicle are required as the successful candidate will be required to visit various locations on occasion.
• Working knowledge of
• Core Microsoft products such as Windows Desktop.
• AD/Azure administration, Office 365 & related products.
• Android, IOS, ABM, Intune experience is an asset.
• Basic understanding of network and Internet technologies troubleshooting.
• Printer administration: Setup and management of network printers.
• Strong communication skills & ability to interact with diverse personalities.
• Ability to install, configure, and maintain computer software and hardware in a logical manner.
• Ability to work with customers in a professional, courteous, and helpful manner.
• Strong history of positive customer interaction and customer support.
• Prior support experience in a retail space is an asset.
• Be results-oriented with tasks and complete with high sense of urgency and quality.
• A high capacity for learning new technologies.
• Good public relations skills with the ability to remain courteous, tactful, and diplomatic in dealing with internal and external clients.

At Lordco Auto Parts, we are committed to fostering a culture that celebrates diversity, promotes equity, and prioritizes inclusion in every aspect of our organization. We recognize that embracing diversity enriches our workplace, enhances our perspectives, and fuels innovation. Pay range 60-65K annually #HFT5