IT Service Desk Manager

Vancouver Support Office (VSO); Port Moody; On-site; CAD 80,000 - 100,000; Full time

Job summary

A healthcare organization in Port Moody seeks an IT Service Desk Manager to oversee the team and ensure efficient ticket handling. The ideal candidate will manage team performance, develop service desk procedures, and maintain software licenses. Excellent communication skills and the ability to thrive in a high-stress environment are essential. Benefits include private health care, life insurance, and development opportunities.

Benefits

Private Health Care Plan (Medical, Dental, Vision)

UKG Wallet – Work Today, Get Paid Tomorrow!

Life Insurance

Employee Assistance Program

Training & Development Opportunities

Qualifications

• Strong management and coaching skills for team members.
• Experience in developing service desk processes and procedures.
• Ability to maintain hardware inventory and manage software licenses.

Responsibilities

• Oversee performance and manage the Service Desk Team.
• Coordinate with other managers and report on workflows.
• Identify weaknesses and suggest/implement changes.

Skills

Excellent communication skills

Attention to detail

Ability to manage multiple varied workloads

Ability to foster relationships and mentor

Ability to identify trends and weaknesses

Job description

IT Service Desk Manager

Turn your job into a career with Evergreen Healthcare Group!

Job Summary

Evergreen Healthcare Group in Vancouver, Washington is looking for a qualified IT Service Desk Manager to oversee the Service Desk Team and ensure that tickets are handled in a timely, efficient, and thorough manner.

Essential Functions

• Team Management: Oversee performance of team members, coach employees, and perform annual reviews. Balance workloads between team members. Coordinate with other managers in IT and other departments. Report on tickets, workloads, and performance. Work with IT Director to prioritize tasks and meet organizational strategic initiatives. Mentor staff to foster professional development. Coordinate resource availability. Hire and train new staff.
• Policies: Develop processes and procedures for the service desk. Ensure position-based access is accurate and up to date. Identify weaknesses and suggest and/or implement changes.
• Other: Maintain hardware inventory. Identify and react to ticket trends. Manage software licenses and assignments.

Knowledge, Skills and Abilities

• Excellent communication skills
• Attention to detail and thoroughness
• Ability to manage multiple varied workloads (personal and team) in a high‑stress environment
• Ability to foster relationships with and mentor your team
• Ability to identify trends and weaknesses

Benefit Highlights

• Private Health Care Plan (Medical, Dental, Vision)
• UKG Wallet – Work Today, Get Paid Tomorrow!
• Life Insurance
• Employee Assistance Program
• Training & Development Opportunities

We strive to embody and stand for both a spirit and value system that encourages loyalty, honesty, and a commitment to caring from our belief that people are always the number one priority.

Evergreen Healthcare Group

4601 Northeast 77th Avenue suite 300, Vancouver, WA 98662, USA

Evergreen Healthcare Group is an Equal Opportunity Employer.