IT Service Desk Analyst I: Kickstart Your Tech Support Career

College of New Caledonia; Prince George; On-site; CAD 80,000 - 100,000; Part time

Job summary

A regional educational institution is seeking a CASUAL Service Desk Analyst I in Prince George, BC. The successful candidate will act as the first point of contact for IT Services, resolving user incidents and managing service requests. A diploma in Computer Information Systems and experience in IT support services are required. This role offers a diverse environment backed by a commitment to service excellence.

Qualifications

• 2 years diploma in Computer Information Systems or related.
• 6+ months experience in IT support services.
• Understanding of IT frameworks like ITIL.

Responsibilities

• Provide preliminary investigation and troubleshooting of user issues.
• Record, resolve, and escalate service tickets.
• Communicate IT initiatives to the College community.

Skills

User issue resolution

Communication skills

Troubleshooting

User device management

Education

Two-year diploma in Computer Information Systems

Tools

Ticketing systems

Microsoft Intune

Job description

A regional educational institution is seeking a CASUAL Service Desk Analyst I in Prince George, BC. The successful candidate will act as the first point of contact for IT Services, resolving user incidents and managing service requests. A diploma in Computer Information Systems and experience in IT support services are required. This role offers a diverse environment backed by a commitment to service excellence.