IT Production Manager

Compunnel, Inc.; Montreal; On-site; CAD 80,000 - 120,000; Full time

Job summary

A global financial services leader seeks an IT Production Manager responsible for ensuring application performance and infrastructure stability. This role offers technical challenges and opportunities across various market hours, requiring experience in incident management and collaboration with global teams.

Qualifications

• 5+ years of experience in IT infrastructure or production management.
• Strong troubleshooting and analytical skills.
• Experience with relational databases and data querying.

Responsibilities

• Monitor infrastructure alerts and user-reported issues.
• Manage operational readiness during global market hours.
• Collaborate with development teams for system stability improvements.

Skills

Troubleshooting

Analytical skills

Linux proficiency

Scripting (Perl, Python, UNIX shell)

Network diagnostics

Real-time messaging protocols

Job description

The IT Production Manager is part of a global team responsible for ensuring the performance, availability, and stability of applications and infrastructure that deliver critical IT services to various business lines at Client . This position offers a dynamic blend of technical and business challenges, providing the opportunity to gain deep expertise in both technology and financial services. The role supports a global, follow-the-sun support model, including weekend and off-hours coverage on a rotational basis.

Key Responsibilities

• Monitor and promptly respond to infrastructure alerts and user-reported issues.
• Oversee incident management processes, ensuring swift communication and resolution of problems.
• Facilitate root cause analysis investigations and implement corrective/preventative measures.
• Manage operational readiness during global market hours (North America, Asia, Europe), including weekend checks.
• Collaborate with development teams to drive operational excellence and improve system stability.
• Maintain up-to-date team knowledge and contribute to future-focused planning.
• Respond quickly to regulatory and compliance incidents.
• Coordinate with external vendors and exchanges to troubleshoot connectivity or market data issues.
• Execute production changes in line with strict change management protocols.
• Participate in business continuity and disaster recovery tests.
• Identify and implement opportunities to automate or streamline operational processes.

Required Qualifications

• 5+ years of experience in IT infrastructure or production management roles.
• Strategic mindset with a focus on tooling, automation, and process efficiency.
• Strong troubleshooting and analytical skills.
• Proficiency in Linux operating systems.
• Proficiency with relational databases and data querying.
• Scripting ability in Perl, Python, or UNIX shell.
• Experience with network diagnostics and real-time messaging protocols (e.g., multicast, TCP/IP, UDP, SNMP).
• Excellent verbal and written communication skills in English.
• Ability to work in a high-pressure, fast-paced environment and collaborate with global teams.

Preferred Qualifications

• Experience in the financial services industry or familiarity with trading environments.
• Knowledge of ITIL-based incident and change management practices.
• Exposure to monitoring tools and enterprise-level automation platforms.

Certifications (if any)

• ITIL Foundation or other IT Service Management certifications (preferred but not required).
• Relevant technical certifications in Linux, networking, or scripting languages are a plus.