IT Operations Specialist — Field & Remote Support

Aecon Concessions; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian infrastructure firm located in Toronto is looking for an Intermediate Specialist in IT Operations. This role involves providing day-to-day IT support for corporate and branch offices, project setup support, and managing IT resources throughout their lifecycle. Candidates should have a degree in Information Services or related experience, along with familiarity with various IT systems and support. This role emphasizes teamwork, communication, and problem-solving in a dynamic environment.

Benefits

Mental and physical well-being support

Career development programs

Diversity and inclusion initiatives

Qualifications

• Demonstrable experience with various IT technologies.
• Familiarity with ITIL considered an asset.
• Experience with large printer fleets and meeting room technology.

Responsibilities

• Provide remote and on-site IT support.
• Manage office support throughout the project lifecycle.
• Oversee decommissioning of IT equipment.
• Create and manage cabling diagrams.

Skills

Information Services

Technical knowledge in computer hardware and software configuration

Strong knowledge of Windows 11 and Microsoft products

Demonstrable experience with multiple technologies

Ability to clearly communicate technical concepts

Multitasking skills

Problem-solving skills

Education

Degree or diploma related to Information Services

Tools

Microsoft 365 Suite

ITSM tools (BMC)

HP equipment

Cisco equipment

Lenovo equipment

Juniper equipment

Apple equipment

Job description

A leading Canadian infrastructure firm located in Toronto is looking for an Intermediate Specialist in IT Operations. This role involves providing day-to-day IT support for corporate and branch offices, project setup support, and managing IT resources throughout their lifecycle. Candidates should have a degree in Information Services or related experience, along with familiarity with various IT systems and support. This role emphasizes teamwork, communication, and problem-solving in a dynamic environment.