IT Operations Lead - Client Run & Delivery

Capgemini; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading consulting firm in Toronto is seeking an IT Operations Lead to oversee service delivery and manage client relationships for a complex account. The role requires 10-15 years of experience in a multi-cultural setting, strong project management skills, and the ability to lead technical teams. Responsibilities include governance leadership, cost management, and ensuring high-quality service delivery. This position also emphasizes a proactive approach to improvement initiatives and client communication.

Qualifications

• 10-15 years’ experience in cross-cultural and geographically distributed organizations.
• Knowledge or understanding of multiple Infrastructure areas across technologies.
• Flexible approach with 'Can do' attitude and ability to work well under pressure.

Responsibilities

• Lead the Operations for a mid-size, complex account.
• Manage client relationships effectively.
• Ensure all contractual reports are delivered on time.

Skills

Cross-cultural experience

Project/program management

Excellent communication

Analytical skills

Troubleshooting skills

Job description

A leading consulting firm in Toronto is seeking an IT Operations Lead to oversee service delivery and manage client relationships for a complex account. The role requires 10-15 years of experience in a multi-cultural setting, strong project management skills, and the ability to lead technical teams. Responsibilities include governance leadership, cost management, and ensuring high-quality service delivery. This position also emphasizes a proactive approach to improvement initiatives and client communication.