IT Help Desk Pro — Enterprise Support (Mississauga, Mon–Fri)

Hoya Vision Care; Mississauga; On-site; CAD 49,500 - 60,500; Full time

Job summary

A leading optical technology company in Mississauga is seeking a Help Desk Specialist. This role involves providing helpdesk support across Canada, ensuring smooth network operations, and liaising with external vendors. Ideal candidates have 2+ years of experience with Windows Server, networking, and troubleshooting of devices. This full-time position offers a salary of $55K+ and requires a post-secondary degree.

Qualifications

• 2 years of hands-on operational experience with Win 2016 Server and newer, Win 10/Win 11, DOS.
• 2 years of hands-on experience with Android/iOS devices.
• 2 years of experience in laser printers setup, troubleshooting and repairs.

Responsibilities

• Ensures smooth operation of existing networks in all locations.
• Provides helpdesk support to internal users across Canada.
• Liaises with external suppliers/vendors to ensure resources meet business needs.

Skills

Windows networking

Helpdesk support

Remote support

Device troubleshooting

Operational experience

Education

Post-secondary degree

Tools

Win 2016 Server

Android devices

iOS devices

Laser printers

Job description

A leading optical technology company in Mississauga is seeking a Help Desk Specialist. This role involves providing helpdesk support across Canada, ensuring smooth network operations, and liaising with external vendors. Ideal candidates have 2+ years of experience with Windows Server, networking, and troubleshooting of devices. This full-time position offers a salary of $55K+ and requires a post-secondary degree.