Help Desk Specialist

Insight Global; Pickering; On-site; CAD 76,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA, FSA, and DCFSA account options

401k retirement account with employer matching

Paid sick leave and/or other paid time off

Job summary

A technology solutions provider in Pickering is looking for a Help Desk Support technician. The role involves providing Level 1 and 2 support in-person and remotely for internal employees. The ideal candidate should have 1-3 years of experience in helpdesk roles, with particular emphasis on phone support. Benefits include medical, dental, vision insurance, and retirement plans.

Qualifications

• 1-3 years of experience in a helpdesk/desktop support role, especially phone support.
• Experience supporting Microsoft server operating systems, with a preference for Office365 admin.
• Ability to troubleshoot Microsoft SCCM or Intune.

Responsibilities

• Provide Level 1 and 2 support for employees.
• Troubleshoot issues and monitor services.
• Offer in-person and remote desktop support.

Skills

Helpdesk/desktop support experience (1-3 years)

VPN Experience

Office365 and SharePoint administration

Troubleshooting Microsoft SCCM or Intune

Installing/troubleshooting desktop and laptop OS

Tools

Cherwell or ServiceNow

Linux

MAC systems

Job description

Overview

This Help Desk Support technician will provide Level 1 and 2 support, in-person and remote internal employee desktop support, troubleshooting, and service monitoring. This is a contract to hire position with a company that offers growth opportunity and longevity. Location: Pickering.

Base pay range

$18.00/hr - $24.00/hr

Hours

40 hours, 8-5PM

Required skills

• 1-3 years of experience in a helpdesk/desktop support role with emphasis on phone support vs. email
• VPN Experience
• Experience supporting Microsoft server operating systems, specifically Office365 products; strong preference for someone who has served as an Office365 and SharePoint admin
• Experience troubleshooting Microsoft SCCM (System Center Configuration Manager) or Intune
• Experience installing and troubleshooting desktop and laptop operating systems and applications

Nice to Have

• Experience with Cherwell as a ticketing software or ServiceNow
• Experience with Linux
• Experience with MAC systems

Benefits

Benefit packages for this role start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account with employer matching. Employees in this role are entitled to paid sick leave and/or other paid time off as provided by applicable law.

Pay: (In Canadian Dollars) $18-$24/HR - converts at $76,400K-$90,300K salary after 6 months (salary depends on performance).