Desktop Support Lead — Mac/PC & Helpdesk Expert

ROSS; Mississauga; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leader in Health and Fitness publishing is seeking a Desktop Support person in Mississauga, Canada. The role involves overseeing the technical helpdesk, providing leadership, and identifying technical gaps. Candidates should have experience with both PC and Mac environments, possess strong technical skills, and have at least 5 years in a helpdesk/support environment. Technical certifications are an asset.

Benefits

$500 referral fee for successful referrals

Qualifications

• Experience with both PC and Mac environments.
• 5 years of experience in a helpdesk/support environment.
• Technical certifications are an asset.

Responsibilities

• Oversee the technical helpdesk and provide leadership to staff.
• Identify technical gaps and recommend solutions to senior management.
• Maintain knowledge of systems software, hardware and service offerings.

Skills

Organizational skills

Interpersonal skills

Communication skills

Technical skills in internet technology

Understanding of networks

Knowledge of protocols and hardware

Job description

A leader in Health and Fitness publishing is seeking a Desktop Support person in Mississauga, Canada. The role involves overseeing the technical helpdesk, providing leadership, and identifying technical gaps. Candidates should have experience with both PC and Mac environments, possess strong technical skills, and have at least 5 years in a helpdesk/support environment. Technical certifications are an asset.