Help Desk Technician L1 - On-Site Growth & Benefits

MSP OPERATIONAL CORP; St. Thomas; On-site; CAD 50,000 - 57,000; Full time

Benefits offered by this job

Benefits package

Dynamic work environment

Wellness day

Growth opportunities

Job summary

MSP Corp is hiring a Help Desk Specialist Level 1 in St. Thomas, Ontario. The role focuses on incident and request handling, delivering fast and courteous service to ensure high user satisfaction.

You will operate on-site, Monday to Friday, 8:00 AM to 5:00 PM, with 40 hours per week and hands-on support across Windows and Mac environments. Ideal candidates have 1–3 years in a help desk environment with a Managed Services provider, strong communication skills, and the ability to work

Qualifications

• 1–3 years experience in a similar position with a Managed Services provider.
• Experience supporting Windows 10/11 and Mac devices.
• Strong knowledge of on-premise Active Directory, EntraID, Office 365 cloud administration, SharePoint, Teams, OneDrive for business, Remote Desktop, VPN.

Responsibilities

• Provide first point of contact for client requests by phone and email, ensuring SLA targets are met.
• Follow-up on tickets and manage lifecycle to defined standards.
• Maintain regular communication with clients for assigned tickets.
• Identify recurring issues and propose improvements to reduce ticket volume.
• Provide technical support for PCs, laptops, Macs and smartphones; troubleshoot, resolve, and escalate issues.
• Coordinate IT onboarding/offboarding including provisioning/deprovisioning of hardware, software, accounts, and licenses.
• Monitor and investigate NOC alerts and prioritize requests by urgency/impact.
• Document SOPs and troubleshooting guides; ensure knowledge is accessible to the team.

Skills

Customer service

Troubleshooting

Communication

Time management

Tools

Windows 10/11

Mac OS

Office 365

SharePoint

Teams

OneDrive for Business

Remote Desktop

VPN

ConnectWise

Job description

MSP Corp is hiring a Help Desk Specialist Level 1 in St. Thomas, Ontario. The role focuses on incident and request handling, delivering fast and courteous service to ensure high user satisfaction.

You will operate on-site, Monday to Friday, 8:00 AM to 5:00 PM, with 40 hours per week and hands-on support across Windows and Mac environments. Ideal candidates have 1–3 years in a help desk environment with a Managed Services provider, strong communication skills, and the ability to work