Help Desk Specialist

Hoya Vision Care; Mississauga; On-site; CAD 49,500 - 60,500; Full time

Job summary

A leading optical technology company in Mississauga is seeking a Help Desk Specialist. This role involves providing helpdesk support across Canada, ensuring smooth network operations, and liaising with external vendors. Ideal candidates have 2+ years of experience with Windows Server, networking, and troubleshooting of devices. This full-time position offers a salary of $55K+ and requires a post-secondary degree.

Qualifications

• 2 years of hands-on operational experience with Win 2016 Server and newer, Win 10/Win 11, DOS.
• 2 years of hands-on experience with Android/iOS devices.
• 2 years of experience in laser printers setup, troubleshooting and repairs.

Responsibilities

• Ensures smooth operation of existing networks in all locations.
• Provides helpdesk support to internal users across Canada.
• Liaises with external suppliers/vendors to ensure resources meet business needs.

Skills

Windows networking

Helpdesk support

Remote support

Device troubleshooting

Operational experience

Education

Post-secondary degree

Tools

Win 2016 Server

Android devices

iOS devices

Laser printers

Job description

Overview

Join The Hoya Vision Care Canada Team! For over 60 years, HOYA Vision Care has been a passionate leader in optical technology innovation. As a manufacturer of high quality, high performing eyeglass lenses, we continuously aim to bring the best possible vision care solutions to eye care professionals. We are currently hiring a Help Desk Specialist to work in our Mississauga, Ontario facility!

• Pay rate: $55K+
• Shifts Available: Monday – Friday 8:30am – 5:00pm

Responsibilities

• Ensures smooth operation of existing networks in all locations.
• Provides helpdesk support to internal users across Canada.
• Liaises with external suppliers/vendors to ensure that external resources meet the needs of the business.
• Provides emergency (on-call) support to end users as required.
• Maintain expert knowledge of Enterprise system (DVI), providing Subject Matter Expertise to staff as needed.
• Responsible for routine reporting.

Qualifications

• 2 years of hands-on operational experience with Win 2016 Server and newer, Win 10/Win 11, DOS. 2 years Windows networking and connectivity.
• 2 years of hands-on experience with Android/iOS devices.
• 2 years of Windows networking and connectivity.
• 2 years of experience in laser printers setup, troubleshooting and repairs.
• 2 years of experience in remote support.
• Post-secondary degree.
• CompTIA A+, Network+ or equivalent.

Seniorities

• Entry level

Employment type

• Full-time

Job function

• Information Technology

Industries

• Medical Equipment Manufacturing