Junior IT Support Engineer - Helpdesk & Cloud Setup

TDSB Community Services; Mississauga; On-site; CAD 42,000 - 64,000; Full time

Job summary

Polyzor IT Services Inc. in Mississauga seeks a dedicated Helpdesk Analyst to provide front-line IT support for end-users and manage day-to-day IT operations. You will handle device setup, Office 365 administration, and coordination with vendors.

Ideal candidates have strong customer service skills, basic networking knowledge, and certifications such as A+, Network+, or MCP. This role offers hands-on exposure to enterprise IT environments.

Qualifications

• Knowledge of Windows 11 OS – installation, setup in AD and AAD environments, troubleshooting of storage, performance, printing and other issues.
• Knowledge of Microsoft Office 365 technologies - Email, SharePoint, OneDrive, Teams, Intune.
• Understanding of all basic networking concepts
• CompTIA A+, Network +, Security+, similar certification or experience.
• Microsoft MCP, Fortinet (or other key vendors/manufacturer specific technical certifications).
• Ability to work independently and as part of a team environment.
• Excellent customer service skills, including end-user support experience with verbal and written communication skills.
• Motivation to acquire new knowledge through learning and experience with new technologies.

Responsibilities

• Provide Helpdesk support to end-users
• Monitor customers’ IT environments using RMM and other Consoles. Respond quickly and effectively to requests received through Alerts and Ticketing system.
• Record all support activities, progress, actions, and status tasks within Ticketing system. Provide clear and detailed closure comments for customer review. Document resolution activities for future reference.
• Install, test and configure new workstations, peripheral equipment, and software
• Configure and maintain Microsoft (Office) 365 Tenant operations, including Email, SharePoint, OneDrive, Teams, Intune.
• Install, configure and support network and local printers, MFPs and scanners.
• Configure and support Android and iPhone-based smartphones.
• Engage with hardware and software vendors to troubleshoot specific issues.

Skills

Windows 11

Office 365

Networking

IT certifications

Customer service

Teamwork

Self-learning

Job description

Polyzor IT Services Inc. in Mississauga seeks a dedicated Helpdesk Analyst to provide front-line IT support for end-users and manage day-to-day IT operations. You will handle device setup, Office 365 administration, and coordination with vendors.

Ideal candidates have strong customer service skills, basic networking knowledge, and certifications such as A+, Network+, or MCP. This role offers hands-on exposure to enterprise IT environments.