IT Service Desk Analyst - Fast, Client-Focused Support

TELUS Digital; Canada; On-site; CAD 42,000 - 48,000; Full time

Job summary

A leading telecommunications provider in Canada seeks a Service Desk Analyst responsible for resolving IT issues from users, ensuring high customer satisfaction. The role requires 3–4 years of troubleshooting experience, problem-solving skills, and knowledge of various technologies. Candidates should possess A+ / N+ certifications and be adept in a fast-paced environment. This full-time position emphasizes teamwork and proactive support, contributing to process improvements within the technical support team.

Qualifications

• 3–4 years of relevant troubleshooting experience.
• Ability to manage multiple tasks concurrently.
• Demonstrated understanding of Service Desk operations.

Responsibilities

• Handle user problems via calls and electronic forms.
• Record interactions in the ticketing system.
• Diagnose technical problems and escalate as needed.

Skills

Troubleshooting experience (hardware & software)

Problem management and solving skills

Multitasking in a fast-paced environment

Proactivity

Team player

Education

A+ / N+ Certifications

Working knowledge of networking (TCP/IP)

Tools

Active Directory

MS Exchange

Office365

Azure

Windows 10

MacOS

Job description

A leading telecommunications provider in Canada seeks a Service Desk Analyst responsible for resolving IT issues from users, ensuring high customer satisfaction. The role requires 3–4 years of troubleshooting experience, problem-solving skills, and knowledge of various technologies. Candidates should possess A+ / N+ certifications and be adept in a fast-paced environment. This full-time position emphasizes teamwork and proactive support, contributing to process improvements within the technical support team.