Client IT Support Specialist – Help Desk

Anishinabek Employment & Training Services; Northwestern Ontario; On-site; CAD 46,576 - 56,192; Full time

Job summary

A community employment service in Northwestern Ontario seeks a full-time IT Support Technician to provide client support for Corporate information systems. Responsibilities include resolving support calls, managing data backups, and ensuring effective communication with clients. Candidates must have a degree in computer science or related field, along with excellent communication and problem-solving skills. This position offers a competitive wage between $33.81 and $40.79/hour for 0 hours/week.

Qualifications

• Degree or diploma in computer science, software engineering, or information systems preferred.
• Knowledgeable in desktop software, business applications, and operating systems necessary.
• Experience working in a help desk environment is an asset.

Responsibilities

• Provide Tier 1 client support and escalate issues as needed.
• Research and resolve client queries effectively.
• Document support calls and maintain a resolution database.
• Manage backups and ensure data integrity.

Skills

Knowledge of desktop software, business applications, and operating systems

Effective communication skills

Organizational understanding

Problem solving and analytical skills

Time management skills

Ability to work under pressure

Education

Degree or diploma in computer science, software engineering, or information systems

Equivalent combination of education and experience

Job description

A community employment service in Northwestern Ontario seeks a full-time IT Support Technician to provide client support for Corporate information systems. Responsibilities include resolving support calls, managing data backups, and ensuring effective communication with clients. Candidates must have a degree in computer science or related field, along with excellent communication and problem-solving skills. This position offers a competitive wage between $33.81 and $40.79/hour for 0 hours/week.