IT Business Analyst

Ardene; Laval; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading retail chain in Laval is seeking an experienced IT Business Analyst. The ideal candidate will be proactive, organized, and possess strong analytical skills. Responsibilities include liaising between teams, coordinating project activities, and providing technical support. Candidates should have 4+ years in a similar role and a Bachelor's in IT. The role requires fluency in French and English and offers a dynamic team environment.

Qualifications

• 4+ years of experience in a Business Analyst or similar role.
• Strong knowledge of IT solutions and related systems.
• Ability to understand and translate business needs into technical requirements.

Responsibilities

• Act as a liaison between business teams, IT, and external partners.
• Coordinate and monitor assigned project activities.
• Support project planning by defining requirements and test cases.

Skills

Business Analysis

Technical Troubleshooting

Project Management

Communication Skills

Problem Solving

Bilingual (French and English)

Education

Bachelor’s degree in Information Technology

Tools

Jira

Azure DevOps

Job description

Description

WHO YOU ARE:

As an IT Business Analyst, you’re sharp, proactive, and collaborative. Highly organized, you take ownership from start to finish, delivering results with precision and energy.

As an IT Business Analyst, your responsibilities will include but are not limited to the following:

• Act as a liaison between business teams, IT, and external partners to ensure requirements are clearly defined and solutions align with business objectives.
• Coordinate and monitor assigned project activities, ensuring tasks are completed on time, within scope, and to quality standards.
• Support project planning by helping define requirements, test cases, and results.
• Participate in requirements gathering, functional analysis, and the successful implementation of new software solutions.
• Provide first-line technical assistance to end users for software operational day-to-day issues.
• Investigate and troubleshoot user-reported problems, escalating complex issues to the appropriate teams or vendors.
• Collaborate with cross-functional teams to coordinate testing, user training, and rollout activities.
• Track and report on project status to IT Senior Program Manager, highlighting progress, risks, and next steps.

What You’ll Need

• 4+ years of experience in a Business Analyst or similar role.
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Strong knowledge of one or more IT solutions and related systems.
• Proven ability to analyze and resolve technical issues with a problem-solving mindset.
• Familiarity with project management methodologies and tools (e.g., Jira, Azure DevOps).
• Experience contributing to major IT projects with multidisciplinary teams.
• Ability to understand and translate business needs into both process and technical requirements.
• Excellent written and verbal communication skills.
• Skilled at working under pressure while managing multiple priorities.
• Fluent in French and English (spoken and written).

GROW WITH US!

We’re proud to say that everything we do starts with our people – whether it’s in-store or at the head office. From sales associates and store leadership; dedicated in-house apparel and design teams; marketing, brand, and digital experts; stylists, photographers, and graphic designers; all the way to store concept and operations. We do it all. Ardene is a creative hub that is second to none.

Be part of a fun, dynamic, and energetic team! Join us and begin your career at one of North America’s top retail chains!

Ardene is an equal opportunity employer, and does not discriminate in hiring or employment terms based on race, ancestry, color, religion, gender, gender identity, citizenship, age, sexual orientation, disability, or other protected characteristics. Accommodations for people with disabilities are available upon request during the selection process. Decisions are based solely on job-related factors.