IT Build & Intake Analyst II (Accessibility)

TD; Canada; On-site; CAD 65,000 - 99,000; Full time

Job summary

A leading financial institution in Canada is looking for a candidate to manage intake requests for accessibility consulting engagements. This role involves ensuring requests are prioritized and routed correctly while maintaining service quality and compliance with standards. Candidates should have strong organizational skills and experience in vendor relationship management. The position offers competitive compensation ranging from $65,600 to $98,400 CAD annually, along with various benefits and opportunities for professional development.

Benefits

Health and well-being benefits

Career development programs

Qualifications

• 3–5 years of experience in service coordination or intake management.
• Familiarity with accessibility standards (WCAG, AODA, ACA).
• Proficiency with reporting tools.

Responsibilities

• Manage and triage intake requests for accessibility consulting.
• Coordinate with vendors for document remediation.
• Monitor SLAs and elevate quality concerns.

Skills

Organizational skills

Communication skills

Vendor relationship management

Education

Undergraduate degree or Technical Certificate

Tools

ServiceNow

SharePoint

Job description

A leading financial institution in Canada is looking for a candidate to manage intake requests for accessibility consulting engagements. This role involves ensuring requests are prioritized and routed correctly while maintaining service quality and compliance with standards. Candidates should have strong organizational skills and experience in vendor relationship management. The position offers competitive compensation ranging from $65,600 to $98,400 CAD annually, along with various benefits and opportunities for professional development.