IT-Assoc Tech Support Analyst

Randstad USA; Remote; CAD 60,000 - 80,000; Part time

Job summary

A leading staffing agency is seeking an IT-Assoc Tech Support Analyst to join their team remotely. The ideal candidate will have a Bachelor's degree and experience in technical support. Responsibilities include responding to support calls, managing ticket backlogs, and collaborating with various internal teams. The role offers pay ranging from $20 to $30 per hour, emphasizing a collaborative work environment. Interested candidates are encouraged to apply.

Benefits

Comprehensive benefits package

401K plan

Medical and dental insurance

Qualifications

• Bachelor’s degree in a related field is required.
• Experience with technical support in healthcare environments preferred.
• Excellent problem-solving skills and ability to troubleshoot under pressure.

Responsibilities

• Respond to time-sensitive support calls affecting patient care.
• Document all reported incidents accurately.
• Manage a ticket backlog of 20-30 cases.
• Collaborate with internal teams to resolve customer issues.

Skills

Technical support

Troubleshooting

Collaboration

Documentation

Knowledge of RIS and PACS systems

Education

Bachelor’s degree

Tools

Windows Servers

Oracle databases

Local & Wide Area Networks

Job description

Job Summary

Enterprise Healthcare client has an immediate opening for a highly motivated IT‑Assoc Tech Support Analyst to join their dynamic and growing team. All qualified candidates are encouraged to apply!

Location

Telecommute

Job Type

Contract

Salary

$20 – $30 per hour

Work Hours

8am to 5pm

Education

Bachelors

Responsibilities

• Responding to time-sensitive support calls that can affect patient care
• Be primary point of contact for customers on reported cases and collaborate and engage other teams as needed to drive to resolution
• Document in detail all reported incidents and scope issues accurately, collecting all necessary information and logs
• Manage ticket backlog of about 20-30 cases
• Troubleshoot issues on production RIS and PACS radiology systems which utilize some of the following technologies: Local & Wide Area Networks, Windows Servers and workstations, Enterprise-class hardware & storage systems, and Oracle databases
• Liaison with internal teams, including R&D, Technical Response, Systems Engineering, Production & Installation, and Sales as required to deliver on customer requests
• Contribute to a fast-paced and highly collaborative team-based work environment

Qualifications

Degree: Bachelor’s

Equal Opportunity Employer

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Accommodations

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Compensation & Benefits

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Randstad Digital offers a comprehensive benefits package, including medical, prescription, dental, vision, AD&D, life insurance offerings, short-term disability, and a 401K plan (all benefits based on eligibility).

Posting Duration

This posting is open for thirty (30) days.

Legal Note

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.