IS Operations Specialist (Calgary)

SIA; Calgary; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A global management consulting firm seeks an experienced IS Operations Specialist in Calgary. This role involves leading Operating Model Assessments and implementing improvements in IS Operations. The ideal candidate has a background in Information Systems and at least 6 years of experience. The position offers competitive salary, benefits, and the opportunity to work with high-profile clients in a hybrid environment.

Benefits

Competitive salary with structured increases

Comprehensive healthcare

Career advocacy program

Robust learning and development platform

Reimbursement for continuing education

Qualifications

• Minimum 6 years of experience managing Information Systems Operations.
• Proven expertise in assessing and documenting operating models.
• Strong experience in conducting stakeholder interviews.

Responsibilities

• Understand and describe the current state of IS Operations.
• Conduct targeted stakeholder interviews and documentation reviews.
• Create a clear baseline view of roles and responsibilities.

Skills

Stakeholder interviews

Strategic thinking

Change management

Benchmarking

Communication

Education

Bachelor’s degree in Information Systems, Computer Science or related field

Tools

Operational Technology (OT) systems

ITIL

PMP certification

Job description

Overview

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Our Western Canada Team is looking to grow and expand, offering unique opportunities to engage with high-profile clients and drive transformative initiatives across diverse industries. We’re seeking an experienced IS Operations Specialist to lead an Operating Model Assessment and Implementation for our client. This is specific to IS Operations, including management of OT-related systems. This role will focus on thoroughly understanding the current state of IS Operations and driving the design and execution of a future-ready operating model.

Must be local to CALGARY and the surrounding area, as this position involves a hybrid work arrangement with some in-office presence required.

Responsibilities

• Understanding and describing the current state of IS Operations, including organizational structure, governance, service delivery, and alignment with enterprise strategy
• Conducting targeted stakeholder interviews, documentation reviews, and process walkthroughs to capture how IS Operations works in practice, not just on paper
• Creating a clear baseline view of roles, responsibilities, processes, and technologies that define the current model
• Articulating how IS Operations delivers value in terms of speed, cost, quality, and innovation, including how these outcomes are measured
• Benchmarking our client’s IS Operations model against industry peers to identify gaps and opportunities
• Detailing potential improvements, adjustments, or alternative operating model constructs with associated risks and benefits
• Supporting the implementation of the new model by preparing RACIs, organizational charts, external sourcing strategies, and other embedding activities

Qualifications

• Bachelor’s degree in Information Systems, Computer Science, Engineering, Business Administration, or related field
• Minimum 6 years of experience managing Information Systems Operations, including Operational Technology (OT) systems
• Proven expertise in assessing and documenting operating models, organizational structure, governance, and service delivery in IS environments
• Strong experience conducting stakeholder interviews and process walkthroughs to capture operational realities
• Ability to create clear baseline views of roles, responsibilities, processes, and technologies
• Demonstrated skills in benchmarking IS Operations against industry best practices and identifying gaps and improvement opportunities
• Experience developing and implementing operating models, including RACIs, organizational charts, and sourcing strategies
• Excellent strategic thinking, communication, and change management skills to lead transformation initiatives
• Experience with OT systems in industrial or utility sectors
• Project management certification such as PMP
• Familiarity with ITIL or other IT service management frameworks

Additional Information

WHAT DO WE OFFER?

This is an opportunity to join a rapidly growing team to serve some of the most exciting and highly respected companies in the world. You will have the opportunity to provide clients with pioneer mind-set thinking, customized solutions, and you will often have the satisfaction of seeing the impact of your work on their business. We are committed to a healthy work-life integration.

Benefits

• Competitive salary with a clear and structured yearly salary increase and bonuses
• Healthcare that includes dental, vision, life insurance, and RRSP contributions
• Career advocacy program that supports achieving personal development goals through coaching, collaboration, and real-time feedback
• Robust learning and development platform through the Sia Institute, Working Groups and Training
• Reimbursement for continuing education and certifications
• Your team will consist of highly educated, specialised and entrepreneurial consultants within a company which is a successful player in the global consulting market
• Working in an environment which creates opportunities to share knowledge and work together on international projects with colleagues all over the world

DEIB

Diversity, equity, inclusion, and belonging (DEIB) are part of Sia’s DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.

Our global network, DEIB@Sia, brings together our people worldwide to facilitate local and global progress, focused on the following areas:

• Gender equality (global Gender Equality Index score of 91 / 100 for FY19-20)
• LGBTQ+
• Race & Ethnicity
• Working Parents
• Disabilities

To learn more about Sia, please visit

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Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.