Insurance Operations Administrator

family-innovation-corp; Toronto; On-site; CAD 65,000 - 70,000; Full time

Job summary

A life insurance brokerage firm in Toronto is seeking an Insurance Operations Administrator. The role involves supporting legal staff and managing client communications regarding policies. Candidates should have 1-3 years of administrative experience, strong organizational skills, and excellent communication abilities. This is a full-time, permanent position with a salary range of $65,000 - $70,000 plus benefits.

Benefits

Extended health benefits

Performance bonuses

Qualifications

• 1-3 years of experience in operations or administrative support, preferably in the life insurance or financial industry.
• Strong organizational and time management skills with the ability to prioritize effectively.
• Excellent communication skills to engage with clients and team members.

Responsibilities

• Assist legal staff and managers in daily operations of the life insurance department.
• Coordinate and manage client communications regarding policy updates.
• Support documentation and records for life insurance clients.
• Track and report on performance metrics.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Attention to detail

Problem-solving abilities

Client-centric focus

Education

Bachelor's degree in business administration, finance, or related field

Tools

Project management software

Job description

About the job Insurance Operations Administrator

About Stalwart Insurance Brokers Ltd.

Stalwart Insurance Brokers Ltd. (Stalwart) is a growing national life insurance brokerage with a focus on high-complexity client and business situations. We value excellence and entrepreneurial thinking, requiring staff with the capacity to solve complex, novel problems. As we continue our rapid growth, we are looking for ambitious team members who are eager to scale their skills, abilities, and relationships.

Summary

We are looking for an Insurance Operations Administrator to join us at our Toronto office. In this role, you will primarily support our legal staff, performing a broad range of operational and administrative functions to enhance our service delivery and operational efficiency. Additionally, you will support our larger admin team with general support to business activates.

Your Role Will Include, But Not Be Limited To:

• Assisting legal staff and managers in the daily operations and strategic initiatives of the life insurance department.
• Coordinating and managing client communications regarding policy updates, renewals, and inquiries.
• Supporting the preparation and maintenance of client life insurance documentation and records.
• Assist in the creation of planning documents and design relating to new client onboarding.
• Liaising with internal teams and external stakeholders to facilitate smooth operations and resolve issues.
• Tracking and reporting on key performance metrics to support decision-making.
• Supporting compliance and risk requirements within the organization

Required Skills or Experience

• One to three (1-3) years of experience in operations or administrative support, preferably within the life insurance, banking, legal support, or the financial industry.
• Strong organizational and time management skills with the ability to prioritize tasks effectively.
• Excellent verbal and written communication skills to engage with clients and team members.
• High attention to detail and accuracy in managing documentation and processes.
• Professional demeanor with a strong client-centric focus.
• A proactive self-starter with problem-solving abilities and a willingness to learn quickly.

Nice to Haves:

• Previous experience in a support role within the life insurance or financial services sector.
• Familiarity with life insurance products and regulatory requirements.
• Experience working in a legal setting, such as a law office.
• Proficiency in project management software and tools.
• Experience with data analysis and reporting.
• Working with ultra-high net worth individuals
• Bachelors degree in business administration, finance, or a related field.

Salary and Benefits

• Salary: $65,000 - $70,000 per year, commensurate with experience, plus bonus.
• Benefits: Extended health benefits plan.

Position Type

• Nature: Permanent, full-time, in-person
• Time Commitment: 40 hours per week, with occasional overtime required
• Work Location: Toronto, ON
• Start Date: Immediate

Please note: Candidates must be currently authorised to work in Canada.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.