Insolvency Advisor

BDO Canada; Lethbridge; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading Canadian financial services firm located in Lethbridge is seeking an Insolvency Advisor to join the Personal Debt Solutions team. Responsibilities include initial consultations with debtors, assisting in bankruptcies, and preparing documentation. The ideal candidate will have at least 2 years of relevant experience in customer service or financial services and possess strong communication and interpersonal skills. BDO offers a people-first culture with many opportunities for professional growth and a commitment to community engagement.

Benefits

Competitive cash compensation

Flexible benefits

Personal time off policy

Support for wellness initiatives

Qualifications

• Minimum of 2 years in Customer Service or relevant financial services.
• Ability to collaborate effectively with clients and team members.
• Demonstrated competency in effective communication.

Responsibilities

• Perform initial consultations with debtors.
• Assist debtors and creditors during bankruptcies.
• Prepare documents for client signing.

Skills

Customer service experience

Interpersonal skills

Attention to detail

Effective communication

Time management

Team collaboration

Education

2+ years in financial services or insolvency

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Putting people first, every day

BDO is a firm built on a foundation of positive relationships with our people and our clients. Each day, our professionals provide exceptional service, helping clients with advice and insight they can trust. In turn, we offer an award-winning environment that fosters a people-first culture with a high priority on your personal and professional growth.

Your Opportunity

Our Lethbridge office is seeking an Insolvency Advisor to join the Personal Debt Solutions team. This position entails maintaining an in-office presence by completing the following duties:

• Perform initial consultations to assess the debtor’s situation and recommend appropriate options, training will be provided
• Assist debtors and creditors, both in person and by telephone, as it relates to bankruptcies and proposals
• Review interview forms, and prepare files/documents for client signing
• Community outreach, business development, presentations, and use of social media to promote personal debt solutions offerings.

How do we define success for your role?

• You demonstrate BDO's core values through all aspects of your work: Integrity, Respect, and Collaboration
• You understand your client’s needs, challenges, and opportunities; clients describe you as positive, professional, and empathetic
• You identify, recommend, and are focused on effective service delivery to your clients
• You share in an inclusive and engaging work environment that develops, retains & attracts talent
• You actively participate in the adoption of digital tools and strategies to drive an innovative workplace
• You grow your expertise through learning and professional development.

Your experience and education

• 2 years or more in Customer Service, financial services insolvency, banking, credit Counseling, or other relevant area
• Great interpersonal skills with the ability to collaborate with team members, debtors, and creditors
• Demonstrated ability to communicate effectively in various situations
• Strong attention to detail in a fast-paced environment
• Takes personal ownership and responsibility for the quality and timeliness of work
• Proficient in Microsoft Outlook, Word & Excel
• Excellent time management and organizational skills
• A team player who can also work independently
• Previous insolvency experience (asset but not required)
• Available to work one evening shift a week until 7:30pm

Why BDO?

Our people-first approach to talent has earned us a spot among Canada’s Top 100 Employers for 2026. This recognition is a milestone we’re thrilled to add to our collection of awards for both experienced and student talent experiences.

Our firm is committed to providing an environment where you can be successful in the following ways:

• We enable you to engage with how we change and evolve, being a key contributor to the success and growth of BDO in Canada.
• We help you become a better professional within our services, industries, and markets with extensive opportunities for learning and development.
• We support your achievement of personal goals outside of the office and making an impact on your community.

Giving back adds up: Where company meets community.

BDO is actively involved in our communities by supporting local charity initiatives. We support staff with local and national events where you will be given the opportunity to contribute to your community.

Total rewards that matter.

We pay for performance with competitive total cash compensation that recognizes and rewards your contribution. We provide flexible benefits from day one, and a market leading personal time off policy. We are committed to supporting your overall wellness beyond working hours and provide reimbursement for wellness initiatives that fit your lifestyle.

Everyone counts.

We believe every employee should have the opportunity to participate and succeed. Through leadership by our Diversity, Equity and Inclusion Leader, we are committed to a workplace culture of respect, inclusion, and diversity. We recognize and celebrate the valuable differences among each of us, including race, religious beliefs, physical or mental disabilities, age, place of origin, marital status, family status, gender or gender identity and sexual orientation. If you require accommodation to complete the application process, please contact us.

Flexibility.

All BDO personnel are expected to spend some of their time working in the office, at the client site, and virtually unless accommodations or alternative work arrangements are in place. Our model is a blended approach designed to support the flexible needs of our people, the firm and our clients. It’s about creating work experiences that meet everyone’s needs and providing flexibility to adjust when, where and how we work to meet the expectations of our role.

Code of Conduct.

Our Code of Conduct sets clear standards for how we conduct business. It reflects our shared values and commitments and includes guiding principles to help us make ethical decisions and maintain trust with each other, our clients, and the public.

BDO may use artificial intelligence enabled tools to support certain aspects of the recruitment process. While these tools assist our teams, our use of AI does not replace human decision making, and all employment-related outcomes are made by BDO personnel.

More information on BDO Canada’s Privacy Policy can be found here: Privacy Policy | BDO Canada

Ready to make your mark at BDO?

Click “Apply now” to send your up-to-date resume to one of our Talent Acquisition Specialists.

To explore other opportunities at BDO, check out our careers page.