Inside Sales Associate

Skretting; Town of Saint Andrews; On-site; CAD 50,000 - 70,000; Full time

Job summary

A global leader in nutritious solutions is seeking an Inside Sales Associate to manage customer requests and ensure satisfaction. The ideal candidate will have experience in customer service, familiarity with CRM systems, and a background in relevant fields. This full-time position offers a comprehensive benefits package and opportunities for growth within the organization.

Benefits

Comprehensive health benefits

Robust pension

10% annual bonus

10 vacation days

Qualifications

• 3-6+ years of customer-facing experience in relevant industries.

Responsibilities

• Handle advisory and commercial customer requests.
• Manage contract renewals and incoming orders.
• Maintain records and ensure effective customer communication.

Skills

Customer service experience

Communication skills

CRM systems familiarity

Microsoft Office Suite

Education

Post-secondary education in business or related fields

Tools

CRM systems

ERP platforms

Job description

Overview

Skretting St. Andrews is looking for an Inside Sales Associate to handle advisory and commercial customer requests, both reactively and proactively, to ensure customer satisfaction.

Inside Sales Associates ensure adequate and reliable customer administration to contribute to customer satisfaction. Activities include accepting and processing incoming orders, answering questions, solving problems and handling customer complaints to guarantee satisfaction and continuity of the relationship.

Responsibilities

• Understand the product portfolio, the number of different products/formulations, and the geographical scope of the role.
• Sales and sales support: contact customers (first and second line) and inform them about products to contribute to effective customer communication.
• Answer questions about product assortment and applications, production based on standard products, and quoting prices and delivery times.
• Manage contract renewals regarding price, specifications and delivery within defined parameters to maintain relationships with customers and meet volume, quality and price requirements.
• Process orders and manage data: handle incoming orders for timely delivery, enter data into automated systems, track orders, and identify potential problems.
• Update product data in relevant systems to provide up-to-date information on products, prices, and other details.

Qualifications

• Experience as a customer service associate.
• Post-secondary education in business, agriculture, animal science, or related fields.
• 3–6+ years of customer-facing experience, ideally in manufacturing, production, agribusiness, or feed industry environments.
• Familiarity with CRM systems, ERP platforms, and Microsoft Office Suite (Excel, Outlook, Word).

Expectations

• Ability to work in a regular on-site shift, five days a week.
• Customer relationship management: manage records, handle all customer requests and orders.
• Proactively manage all customer encounters with timely responses.
• Strong verbal and written communication to handle inquiries, complaints, and product explanations.
• Collaborate across departments such as Operations, Supply Chain, and Marketing.

Benefits

• Global benefits: opportunity to grow within Nutreco, Skretting, Trouw Nutrition, and the SHV group; diverse and inclusive culture.
• Local benefits: robust pension, comprehensive health benefits (Medical/Dental/Vision), disability coverage, mental health services, 10 vacation days (tiered), and 10% annual bonus.

Next Steps

We value a seamless candidate experience and will review applications within five (5) business days. Final candidates may be asked to undergo a criminal background check. Canadian applicants must be authorized to work in Canada without sponsorship. We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities and visible minorities. Our values: FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. Our organisation: Skretting – a global leader in nutritious solutions for aquaculture.

Job Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industries: Food and Beverage Manufacturing

Note: This description reflects the role and its requirements as provided. It contains the core responsibilities and qualifications expected for the Inside Sales Associate position at Skretting St. Andrews.