Information Technology Support Technician

Congdon's Aids to Daily Living Ltd.; Edmonton; On-site; CAD 50,000 - 70,000; Full time

Job summary

A support services company in Edmonton is seeking a technical support specialist to provide user assistance and training. Candidates should have a College/CEGEP education in Computer Science and 2 to 3 years of experience. Responsibilities include troubleshooting computer issues, guiding users, maintaining records of solutions, and supervising junior staff. This is an on-site position with no remote work options available.

Qualifications

• 2 years to less than 3 years of experience in technical support.
• Strong understanding of computer networks.
• Ability to provide user training and support.

Responsibilities

• Give access to computer networks.
• Respond to users experiencing difficulties with computers.
• Research and implement solutions from user guides and technical manuals.
• Maintain a problems and solutions log for technical support.
• Supervise other technical support workers.

Skills

Technical troubleshooting

User support

Attention to detail

Education

College/CEGEP in Computer science

Job description

Overview

Languages
English

Education

• College/CEGEP
• Computer science

Experience

2 years to less than 3 years

On site: Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficultiesCollect, organize and maintain a problems and solutions log for use by other technical support analysts
• Supervise other technical support workers in this group

Additional information

Work conditions and physical capabilities

• Repetitive tasks
• Attention to detail