Informatics Associate - Centre for Prehospital Medicine - Regular full-time - 2025-15773 (2025-[...]

Sunnybrook; Toronto; On-site; CAD 45,000 - 65,000; Full time

Job summary

A healthcare facility in Toronto is seeking an IT Support professional to provide front-line support for various systems, including desktop and application support. Candidates should have a college program in computer science or equivalent, along with 2-5 years of relevant experience. Key skills include proficiency in MS Office and desktop support knowledge, as well as strong customer service skills. This role may involve assisting in the procurement of IT hardware and documentation tasks.

Qualifications

• 2 years’ experience in a related field or 3-5 years in a helpdesk environment.
• MCSA or MCSE certification is preferred.
• Ability to lift a minimum of 40Lbs.

Responsibilities

• Provide front-line technical/operational support for IT/Business Systems.
• Participate in the Information Technology Working Group (ITWG).
• Assist with procuring departmental IT hardware and software.

Skills

MS Office (Excel, Word, Access, Visio, PowerPoint)

Desktop support knowledge

Customer service skills

Ability to work independently

Education

College program in computer science or equivalent

Tools

Adobe Creative Suite (InDesign, Acrobat, Photoshop)

Job description

Summary Of Duties

• Provide front-line technical/operational support for IT/Business Systems. This includes but is not limited to:
  • Desktop support (MAC and Windows based devices)
  • Office application support: Office 2010/2013, Adobe Acrobat, Remote Server, TeamViewer, etc.
  • Avaya based telephone system
  • Escalate technical and communications-related issues to second-level technician as required
  • Deliver enhanced support during emergencies and deployments
  • IT equipment maintenance and implementation support
  • Installation, configuration and implementation of new hardware and software as directed
• Perform routine maintenance tasks as required that include but are not limited to:
  • Inventory audit
  • Backup tape maintenance
  • Software patches
  • Two-way radios, IPads, printers, Internet routers, switches and other communication devices
• Participate in the Information Technology Working Group (ITWG) and assist in the selection of technological solutions for the Centre
• Assist with procuring departmental IT hardware and software using Sunnybrook approved processes (e.g. utilizing Vendor of Record via Plexxus)
• Liaise with corporate Sunnybrook Information Services Team and assist with compliance to all Corporate IT policies and procedures
• Assist in documentation for systems and IT processes which include but not limited to:
  • User Manuals
  • Process workflows
  • Network Diagrams
  • Meeting & Project documentation
• Assist with inventory management and assets location/tracking
• Other technical/administrative duties as assigned

Qualifications/Skills

• College program in computer science and 2 years’ related experience or 3-5 years’ experience in a front line helpdesk/informatics environment or equivalent
• Advanced Proficiency desired in the following areas:
  • MS Office (especially, Excel, Word, Access, Visio and PowerPoint)
  • Operating Systems: MAC OS/IOS, Android OS, Windows 7 & 10
  • Desktop support knowledge
  • Adobe Creative Suite (Indesign, Acrobat, Photoshop)
  • MCSA or MCSE certification is preferred
  • Ability to lift a minimum of 40Lbs
  • Ability to work independently
  • Excellent people and customer service skills