Incentive Compensation Lead Coordinator

RBC; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading financial institution in Mississauga is seeking an experienced professional to lead audit measures within their compensation programs. The role requires excellent communication skills, at least 5 years of payroll experience, and proficiency in Microsoft Office. You will investigate and resolve compensation-related inquiries while working collaboratively with your team. This is an opportunity to contribute to continuous improvement within a dynamic environment.

Benefits

Make a difference and lasting impact

Work in a dynamic, collaborative team

Opportunities to do challenging work

Qualifications

• Minimum 5 years accounting or payroll experience.
• Excellent written and verbal communication skills in English.
• Ability to operate efficiently within deadlines and task priorities.

Responsibilities

• Lead the audit and control measures for compensation programs.
• Investigate and resolve inquiries related to compensation outcomes.
• Champion continuous improvement by recommending procedural enhancements.

Skills

Compensation Management

Critical Thinking

Customer Service

Data Gathering Analysis

Decision Making

Detail-Oriented

Operational Delivery

Time Management

Workforce Analytics

Education

University degree or equivalent

Tools

Microsoft Office

RBC Systems

Job description

Overview

WHAT IS THE OPPORTUNITY?

Do you thrive in a dynamic, highly collaborative and fast paced environment? Do you have a solution-oriented mindset and enjoy finding creative responses to complex business challenges?

In this role you will be the lead subject matter expert of the audit and control measures for the Incentive Compensation Delivery programs ensuring adherence to compensation standards and guidelines, mitigation of risk and verifying conformity to regulatory standards. You will investigate and resolve inquiries and disputes raised by sales professionals related to compensation processing outcomes.

Responsibilities

• Develop a deep knowledge of Compensation Programs and Operational Guidelines and provide expert advice and guidance on complex case process execution to identify, implement, and sustain processes that uphold data integrity, promote efficiency, and mitigate risk.
• Perform sale verification on complex deals to ensure adherence of Program and Regulatory guidelines and uphold accurate delivery of compensation.
• Investigate and respond to inquiries from the sales force and business partners within established service delivery standards.
• Raise and track issues and conflicts which compromise advisor experience, compensation delivery accuracy, operational delivery targets and Service Level Agreements (SLAs); escalate to management where required.
• Apply adjustments to previously processed compensation transactions when processing errors are uncovered while completing audits or investigations.
• Provide subject matter expertise and consultative support to business and technical partners on initiatives and ad hoc requests as needed.
• Champion continuous improvement by recommending procedural and operational enhancements.
• Support manager in elevating team performance by actively sharing learnings and best practices.
• Input payroll data from time sheets, production records, or individual attendance records into a computerized payroll system.
• Recording changes affecting net wages, such as exemptions, insurance coverage, and loan payments, for each employee.
• Monitoring the balance of payroll runs and any changes in legal requirements including minimum wage, the local tax rate, and related federal and state regulations.
• Answering employee questions and troubleshooting issues related to payroll.

Qualifications

• Ability to operate efficiently within a framework of deadlines, task priorities and adjustments to work schedules, to meet business targets.
• Desire to build exceptional client experiences, and is passionate to help partners & adapters meet their needs and resolve their concerns.
• Demonstrated time management, organizational and problem-solving skills.
• Excellent Microsoft Office skills (Outlook, Excel, Word etc.).
• Excellent written and verbal communication skills in English.
• Minimum 5 years accounting or payroll experience.

Nice to Have

• University degree or equivalent.
• Experience with RBC Systems such as Broadridge/BTS, Content Manager, DocuNet, OnDemand, IRPCM, Client 360, RMS, IRIS, PDA History, Sales Platform, Oracle, RFT, ATF.
• Experience in an operations environment.
• Excellent written and verbal communication skills in French.

Benefits

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Opportunities to do challenging work.

Job Skills

Compensation Management, Critical Thinking, Customer Service, Data Gathering Analysis, Decision Making, Detail-Oriented, Long Term Planning, Operational Delivery, Time Management, Workforce Analytics

Additional Job Details

Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA

City: Mississauga

Country: Canada

Work hours/week: 37.5

Employment Type: Full time

Platform: HUMAN RESOURCES & BMCC

Job Type: Regular

Pay Type: Salaried

Posted Date: 2025-09-16

Application Deadline: 2025-10-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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