Impact-Driven CSM for Nonprofits & Education (Remote)

Medium; Remote; CAD 60,000 - 90,000; Full time

Job summary

A leading social benefit organization is seeking a Customer Success Manager to empower non-profit and educational institutions. This fully remote role requires building relationships with customers to understand their unique challenges and provide tailored solutions. Ideal candidates will have a BA/BS, strong communication skills, and 2+ years in a Customer Success role. Enjoy flexible working hours, meaningful feedback, and a focus on personal growth.

Benefits

100% remote work

Flexible work hours

Stipend for home office setup

Access to thought leaders and webinars

Cultural activities and team engagement

Qualifications

• 2+ years of experience working in Customer Success as a CSM or similar role.
• Proven ability to prioritize and complete tasks quickly in a fast-paced environment.
• Extensive experience with ERP and/or CRM software.

Responsibilities

• Build strong relationships with customers and stakeholders.
• Create customer-centered success plans and execute Business Reviews.
• Provide strategic advice based on understanding Sparkrock products.

Skills

Strong organizational skills

Excellent communication skills

Relationship-building

Problem-solving

Ability to work in fast-paced environments

Education

BA/BS required

Tools

ERP software

CRM software

MS Office

Job description

A leading social benefit organization is seeking a Customer Success Manager to empower non-profit and educational institutions. This fully remote role requires building relationships with customers to understand their unique challenges and provide tailored solutions. Ideal candidates will have a BA/BS, strong communication skills, and 2+ years in a Customer Success role. Enjoy flexible working hours, meaningful feedback, and a focus on personal growth.