IDC Support Technician

Intelcom - Dragonfly; Thompson; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading delivery service company in Canada is seeking an enthusiastic Technical Support representative to assist Independent Delivery Contractors with technical issues and provide superior customer service. Candidates must be bilingual in French and English, possess strong problem-solving skills, and be available for 40 hours per week. This role provides an opportunity to grow within the organization.

Qualifications

• Bilingual in French and English, both written and spoken.
• Previous experience in a support role preferred.
• Capable of learning new systems quickly.

Responsibilities

• Assist Independent Delivery Contractors and operations team with technical issues.
• Manage support mailbox and tickets to ensure timely resolutions.
• Document and follow correct processes for IDC.

Skills

Technical support

Customer service

Bilingual (French and English)

Problem solving

Organizational skills

Education

High school diploma or GED

Job description

Overview

Ride the next mile with us!

Responsibilities

• Assist our Independent Delivery Contractors (IDCs) and operations team by phone and email to ensure technical issues related to our IDC portal and systems are resolved on time
• Liaise with the IT helpdesk, IDC Team and operations as required
• Manage IDC support mailbox, tickets and then all cases in our different systems
• Ensure correct processes and documentation are followed by the IDC
• Remedy situations during working hours or after, when necessary
• Other IDC duties as assigned from time to time

Qualifications

• High school diploma or GED minimum
• Prior related support experience preferred
• Skilled in use of personal computers and software applications (Technology-savvy)
• A positive, enthusiastic attitude, with strong people skills
• Proven customer service experience and passion for helping others
• Strong service-oriented mentality with the ability to actively listen and troubleshoot
• Ability to learn new systems quickly
• Excellent interpersonal, organizational, problem solving and administrative skill
• Bilingual (French and English) - written / spoken
• Must be available 40 hours / week - Wednesday to Sunday
• Opportunity to grow within the organization

As an equal opportunity employer, Intelcom celebrates diversity and is committed to creating an inclusive environment for all.

Intelcom is a leading last-mile carrier in the e-commerce sector. Our teams across Canada as well as our network of independent contractors contribute to Intelcom’s daily operations.

Our goal is simple: in a constantly evolving business sector, we don't just follow, we get ahead. In addition to standing out through innovative services and delivery methods, Intelcom is also undergoing a technological transformation where the integration of customer experience and logistics technologies are at the heart of its evolution.

At Intelcom, we know experience comes in many forms and are committed to building a culture where difference is valued. We are always looking for talented and diverse individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.