Hybrid IT Support Specialist — M365 & Azure

Cuso International; Ottawa; Hybrid; CAD 59,000 - 74,000; Part time

Job summary

A leading international development organization is looking for an IT Support Specialist in Ottawa. This part-time role (up to 17.5 hours weekly) involves supporting Microsoft 365 applications, managing Azure systems, and serving as the main contact for IT requests. The ideal candidate has at least 2 years of experience in IT support, strong problem-solving skills, and is bilingual in English and French or Spanish. The organization emphasizes inclusivity and offers a comprehensive benefits package.

Benefits

Comprehensive employee benefits

Generous paid time off

Equitable practices and inclusivity

Qualifications

• 2+ years of experience in IT Support or related roles.
• Strong hands-on knowledge of Microsoft 365 and Azure.
• Outstanding communication skills with technical concepts.

Responsibilities

• Serve as the first point of contact for IT support requests.
• Provide expert support for Microsoft 365 applications.
• Monitor Azure Virtual Machines for performance and availability.

Skills

Microsoft 365 platform expertise

Azure monitoring

Problem-solving skills

Customer service orientation

Bilingualism (English and French/or Spanish)

Education

Bachelor's degree in Information Technology or related field

Tools

Microsoft Intune

Power Platform (Power Apps, Power BI, Power Automate/Flow)

Job description

A leading international development organization is looking for an IT Support Specialist in Ottawa. This part-time role (up to 17.5 hours weekly) involves supporting Microsoft 365 applications, managing Azure systems, and serving as the main contact for IT requests. The ideal candidate has at least 2 years of experience in IT support, strong problem-solving skills, and is bilingual in English and French or Spanish. The organization emphasizes inclusivity and offers a comprehensive benefits package.