Hybrid Customer Success & Order Specialist

Avery Dennison; Toronto; Hybrid; CAD 40,000 - 55,000; Full time

Job summary

A global materials science company is seeking a Customer Service Representative to manage accounts and provide excellent service in a hybrid work environment. Responsibilities include handling order processing, resolving customer queries, and communicating supply chain issues. Ideal candidates will have a High School Diploma, strong communication skills, and 3-5 years of customer service experience. This position offers an engaging work atmosphere and is essential to maintaining customer satisfaction.

Qualifications

• 3 - 5 years of Customer Service or related experience is a plus.
• Detail-oriented with good follow-up skills.
• Knowledgeable on technical aspects of assigned product lines.

Responsibilities

• Manage accounts for order processing and fulfillment.
• Provide customer service regarding company products.
• Investigate and resolve product/service complaints.

Skills

Strong written, verbal and telephone skills

Data entry and organizational skills

Customer service experience

Ability to manage multiple priorities

Education

High School Diploma or equivalent

Tools

CRM systems

ERP systems

Google Suites

Job description

A global materials science company is seeking a Customer Service Representative to manage accounts and provide excellent service in a hybrid work environment. Responsibilities include handling order processing, resolving customer queries, and communicating supply chain issues. Ideal candidates will have a High School Diploma, strong communication skills, and 3-5 years of customer service experience. This position offers an engaging work atmosphere and is essential to maintaining customer satisfaction.