Hybrid Collections Agent

Bill Gosling Outsourcing; London; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading outsourcing company in London, Ontario, is seeking a Collections Agent. The role includes contacting customers, negotiating payment arrangements, and accurately documenting interactions to support collection efforts. Successful candidates will have previous customer service experience and a high school diploma. This hybrid position offers a dynamic work environment with growth opportunities and competitive compensation, starting at $17.60 per hour.

Benefits

Growth Opportunities

Comprehensive Training

Team‑Oriented Culture

Diversity & Inclusion

Fun Workplace

State‑of‑the‑Art Offices

Rewarding Work

Qualifications

• Previous experience in customer service is required.
• Must be licensed with appropriate collection/trace licenses if required.
• Previous experience in a Collections role is preferred but not required.

Responsibilities

• Contact customers to collect overdue payments through various channels.
• Negotiate payment plans and document interactions in the system.
• Collaborate with team members to improve collection strategies.

Skills

Excellent Communication Skills

Positive Attitude

Problem‑Solving Abilities

Attention to Detail

Adaptability

Team Player

Tech‑Savvy

Willingness to Learn

Education

High School Diploma or equivalent

Job description

Join a Team That’s Passionate About Making Lives Better!

At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results!

As a Collections Agent, you will be responsible for contacting customers to collect outstanding debts, negotiate payment arrangements, and maintain accurate records of interactions.

Compensation: Starting at $17.60 per hour

What You'll Do

• Contact customers via phone, email, and mail to collect overdue payments
• Negotiate payment plans and settlements with customers to resolve outstanding debts
• Document all customer interactions and payment arrangements accurately in the system
• Follow up with customers to ensure payment agreements are upheld
• Collaborate with other team members to develop strategies for improving collection efforts
• Provide excellent customer service while adhering to company policies and regulations
• Champion company core values and other company programs
• Other duties as assigned

Education

North America - Minimum High School Diploma or equivalent is required

Experience

• Previous experience in a Collections role is preferred but not required
• Previous experience in customer service is required
• Previous experience in call center environment or finance related field is an asset
• Eager to learn and ability to work in high pressure situations

Certificates/Licenses

Must be able to be licensed with the appropriate collection/trace licenses for all applicable jurisdictions, if required

What We're Looking For

Location

• This is a hybrid opportunity and requires ability to work onsite from our London office located at 345 Ridout St N

Shift Availability

• Ability to work full-time (40 hours per week) year round.
• Shift availability from 12 pm to 11 pm Monday to Friday

Skills & Abilities

• Excellent Communication Skills: You should be able to speak clearly, listen actively, and communicate effectively both verbally and in writing.
• Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
• Problem‑Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
• Attention to Detail: Ensure accurate data entry and follow‑up on all customer interactions.
• Adaptability: Able to adjust to new systems, processes, and customer needs.
• Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
• Tech‑Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
• Willingness to Learn: Open to ongoing training and development to grow in the role and with the company

AI Use Notice

Bill Gosling Outsourcing utilizes artificial intelligence technologies as part of our hiring and candidate evaluation process. These tools assist our team in reviewing applications and identifying qualifications relevant to the role.

Why Join Us?

• Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
• Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
• Team‑Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
• Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
• Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
• State‑of‑the‑Art Offices: Work in our modern, well‑equipped offices designed to enhance collaboration and productivity.
• Rewarding Work: Help businesses grow while making a real difference in people’s lives!

By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s privacy policy and consent to the collection, use, and storage of personal information in accordance with the policy.

At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know.

Bill Gosling Outsourcing – Where your career thrives!