HR Operations Manager

Borderless AI; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A tech startup based in Toronto is seeking an experienced HR Operations Manager to manage multiple customer-facing HR functions, including employer and employee onboarding, global benefits, and payroll support. The role involves overseeing day-to-day interactions with customers, ensuring compliance with regulatory procedures, and leading customer onboarding and success across the platform. Ideal candidates will have over 5 years of experience in HR or payroll within the SaaS or Fintech industry, and possess exceptional communication skills.

Benefits

Free lunch everyday

Healthy benefits & perks package

Qualifications

• 5+ years in an HR or payroll role within a SaaS startup or the Fintech industry.
• Experience with benefits providers and benefits administration.
• Deep expertise with employee onboarding and offboarding policies and procedures.
• Knowledge of multiple payroll platforms, with international payroll experience valued.
• Exceptional written and verbal communication skills.

Responsibilities

• Own day-to-day customer communications including support calls and presentations.
• Drive customer onboarding and success across the platform.
• Support customers with HR operations including payroll and benefits.
• Continuously evaluate HR and payroll processes for efficiency.

Skills

HR management experience

Payroll knowledge

Benefits administration

Customer communication

Detail-oriented

Fluency in French or Spanish

Tools

HR software platforms

Payroll platforms

Job description

Opportunity

Borderless AI is seeking a seasoned HR Operations Manager who will manage and lead multiple customer‑facing HR functions related to employer and employee onboarding, global benefits, global payroll support, and day‑to‑day interactions with our customers. The ideal candidate will be detail‑oriented, a natural self‑starter, and be able to adapt to our ever‑evolving software as we develop our best‑in‑class platform for our customers. This role will ensure all local regulatory and compliance procedures are performed correctly and accurately, as well as be responsible for planning, developing, and organizing new business procedures related to global payroll and benefits.

Role and Responsibilities

• Own day‑to‑day customer communications including hosting customer support calls, quarterly business reviews, and customer account presentations
• Drive customer onboarding, adoption, and ongoing success across the Borderless AI platform
• Support customers with their HR operations including benefits administration, payroll, employee onboarding, and employee offboarding
• Develop and maintain competency in areas of international HR and international payroll
• Partner with external stakeholders and Borderless payroll specialists to support customers with payroll processes across third‑party payroll service providers
• Communicate across and partner with multiple Borderless AI departments to help maintain continuity in our customer experience
• Continuously evaluate HR and payroll processes and systems for efficiency and scalability

Great candidates will have

• 5+ years in an HR or payroll role within a SaaS startup or the Fintech industry
• Experience with benefits providers and benefits administration
• Deep expertise with employee onboarding and offboarding policies and procedures
• Knowledge of multiple payroll platforms, with international payroll experience valued
• A detail‑oriented nature with the ability to work independently with little supervision, as well as the ability to work effectively in a team environment
• Exceptional written and verbal communication skills
• A hands‑on, can‑do mentality, with comfort in fast‑paced environments
• Fluency in French or Spanish is an asset

About the Borderless AI team

• We're an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ
• We offer a healthy benefits & perks package, including free lunch everyday
• Customers are the heart of our business, we're obsessed with our customers, and that drives the bulk of our decisions
• Big challenges don’t scare us. We’re solving global problems that need creativity, technology, and determination. Be part of the impact!
• We'll grant you a lot of autonomy and trust, and back it up with meaningful empowerment and support

We appreciate your interest and application. Only those applicants under consideration will be contacted.

Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs, and not on race, colour, creed, age, sex, gender, sexual orientation, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions or any other classification protected by federal, state or provincial and local laws and ordinances. Reasonable accommodation is available for qualified individuals with disabilities, upon request.