Hotel Supervisor, Glacier View Lodge

Pursuit Collection; Municipality of Jasper; On-site; CAD 30,000 - 60,000; Full time

Job summary

A hospitality and attractions company is seeking a Glacier View Lodge Hotel Supervisor. This full-time seasonal role involves managing housekeeping, front desk, and host teams while ensuring quality service and guest satisfaction. The ideal candidate will have previous supervisory experience, a positive attitude, and the ability to work autonomously. This position offers a starting wage of $22.00/hour and emphasizes flexibility in working hours, including mornings, evenings, and nights.

Benefits

Free access to Pursuit attractions

50% off for friends at attractions

Discounts on hotel stays, dining, and retail

Access to subsidized wellness resources

Qualifications

• Previous supervisory experience in housekeeping, front desk, or hotel operations required.
• Current Alberta Pro Serve Certification (Required).
• Ability to lift 50 pounds.

Responsibilities

• Manage housekeeping and front desk teams.
• Inspect work of housekeepers and front desk agents.
• Assist Hotel Manager in maintaining quality control.

Skills

Supervisory experience

Positive attitude

Autonomous work

Initiative

Time management

Guest service orientation

Flexibility with shifts

Job description

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

As a Glacier View Lodge Hotel Supervisor, you will work with other hotel and Columbia Icefield staff to personalize the guest experience at the Glacier View Lodge (GVL), encouraging guests to refresh and relax in one of the most spectacular locations in the Canadian Rockies.

Role & Responsibilities

• Assists Housekeeping team in all areas of daily housekeeping service
• Manages Housekeeping, Host and Front Desk teams on Manager’s scheduled days off and all other times as required
• Inspects the work of housekeepers, hosts and front desk agents to ensure that proper operational standards are met and maintained
• Assists the Hotel Manager in maintaining quality control in all areas of the Lodge
• Assists the Hotel Manager in the control of stock & inventories of supplies and linens to ensure adequate supply levels are maintained
• Assists the Hotel Manager in investigating all complaints/suggestions regarding all GVL services and takes appropriate corrective action
• Works closely with the Hotel Manager to submit rooms for check-in and reports of any room or guest issues
• Assists Hotel Manager in organizing and providing training programs in accordance with the housekeeping/host/front desk standard procedures
• Enforces all company policies and regulations
• Other duties as assigned

Required Skills & Qualifications

• Previous supervisory experience in housekeeping, front desk and or hotel operations required
• A positive, helpful, team-oriented, inspiring, cooperative attitude to all aspects of the job
• Enjoy working autonomously and independently - Current Alberta Pro Serve Certification (Required)
• Process information quickly and take initiative to recommend solutions to challenges
• Stay cool under pressure by being resilient, adaptable and flexible
• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Previous cash handling, hotel front desk, hotel night auditing experience, assets
• Ability to think outside the box with quick, thoughtful judgement and a positive attitude
• Able to perform assigned duties with a high level of attention to detail, speed, consistency, follow through and under minimal supervision
• Able to lift 50 pounds (suitcases, laundry bags and mail)
• Guest service-oriented mindset and a passion for delivering memorable experiences
• Enjoy working with a team in a busy, fast-paced environment
• Exceptional guest-service skills and a friendly, approachable, interactive nature
• Guest service-oriented mindset and highly attentive to detail
• Seeking mature, energetic, dependable candidate that is self-motivated with little supervision
• Very important: must be flexible to work mornings, evenings or night shifts as required

The starting wage for this role is $22.00/hour.

About Us

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; our team members include thoughtful, united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [e-mail].

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.