hotel front desk clerk

Meridian Inn & Suites; Regina; On-site; CAD 30,000 - 40,000; Full time

Job summary

A leading company in the hospitality sector is seeking a dedicated individual for guest registration and customer service tasks. The role involves managing reservations, providing information about hotel services, and ensuring guest satisfaction. Candidates should have a secondary school graduation certificate and some experience in a similar role. This position requires on-site work at the hotel in Regina.

Qualifications

• Experience of 1 to less than 7 months required.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Provide information on hotel facilities and services.

Skills

Customer Service

Clerical Duties

Education

Secondary (high) school graduation certificate

Job description

Overview

Languages

English

Education

• Secondary (high) school graduation certificate
  
  

Experience

1 to less than 7 months

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients/guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service