hotel front desk clerk

Meridian Inn & Suites Ltd.; Regina; On-site; CAD 30,000 - 40,000; Full time

Job summary

A hospitality establishment in Canada is seeking staff to manage guest registrations, handle reservations, and provide customer service. The ideal candidate will have a high school diploma and customer service experience. Responsibilities include assisting guests with their needs and ensuring smooth operations upon arrival and departure. This is a permanent, full-time position with 40 hours of work per week.

Qualifications

• Must have strong customer service skills.
• Ability to handle cash and balance reports.
• Good communication skills in English.

Responsibilities

• Register arriving guests and assign rooms.
• Process group arrivals and departures.
• Take, cancel and change room reservations.
• Provide information on hotel facilities and services.
• Process guests' departures, calculate charges and receive payments.
• Maintain an inventory of vacancies, reservations and room assignments.
• Follow emergency and safety procedures.

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate

Tasks

• Register arriving guests and assign rooms
• Process group arrivals and departures
• Take, cancel and change room reservations
• Provide information on hotel facilities and services
• Provide general information about points of interest in the area
• Process guests' departures, calculate charges and receive payments
• Balance cash and complete balance sheets, cash reports and related forms
• Maintain an inventory of vacancies, reservations and room assignments
• Follow emergency and safety procedures
• Clerical duties (i.e. faxing, filing, photocopying)
• Answer telephone and relay telephone calls and messages
• Assist clients / guests with special needs
• Contact customers to deliver requested wakeup calls
• Perform light housekeeping and cleaning duties
• Provide customer service

Experience

• 1 to less than 7 months
• Durée de l\'emploi : Permanent
• Langue de travail : Anglais
• Heures de travail : 40 hours per week