Hotel Front Desk Attendant

WizeHire, Inc; Riverview; On-site; CAD 30,000 - 60,000; Part time

Job summary

A local hospitality company in Riverview is looking for an enthusiastic Hotel Front Desk Attendant. This role requires managing guest check-ins and check-outs, answering questions about services, and ensuring a high level of customer service. The ideal candidate should have a guest-focused mentality and be available for flexible hours, including weekends and holidays. Proficiency in Microsoft software is a plus. The compensation is competitive, ranging from $15 to $17 per hour.

Qualifications

• Proven customer service experience with a strong guest-focused mentality.
• Flexible availability to work weekends and holidays.
• Experience in food service or hospitality is preferred but not required.

Responsibilities

• Manage guest check-ins and check-outs appropriately.
• Answer queries regarding the hotel’s services.
• Balance cash at the end of the shift.

Skills

Customer service

Multitasking

Guest-focused mentality

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft PowerPoint

Job description

Description

We are seeking an enthusiastic Hotel Front Desk Attendant who will be the first point of contact for our guests, creating a positive and lasting impression. You will handle all aspects of a guest's stay, from check-in to check-out, while embodying our property’s vision, mission, and core values. Your multitasking skills and guest-focused mentality will be key to ensuring a seamless experience.

Responsibilities

• Manage guest check-ins and check-outs appropriately
• Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities, and travel directions
• Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
• Contact housekeeping and/or maintenance departments when a problem is reported and perform basic maintenance so as to minimize out of order rooms
• Welcome guests warmly, determine their needs, and manage the registration process.

Qualifications

• Proven customer service experience with a strong guest-focused mentality
• Experience in food service or hospitality is preferred but not required—we welcome applicants at all experience levels.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Proficiency in internet software, Microsoft Excel, Word, Outlook, and PowerPoint
• Availability to work flexible schedules, including weekends and holidays.

Compensation

$15 - $17 hourly

About Home2 Suites - Riverview

Focused on what matters: Relationships, Reputation, and Returns

At ARK, our vision is to positively impact, and our mission is to raise the bar on what relationships, reputation, and returns mean in hospitality. We are passionate about owner results with proven systems, talent, and intentional culture to fuel optimal outcomes. Get on board with all things ARK!