Hospitality Account Manager - Catering & Client Success

Oliver & Bonacini Hospitality; Toronto; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading hospitality management company in downtown Toronto is seeking an Account Manager responsible for managing client needs for catering and hospitality services. The ideal candidate will deliver exceptional service, manage inquiries, communicate effectively with clients, and work collaboratively with teams to ensure client satisfaction. This role requires strong organizational skills and attention to detail, with five days a week in the office.

Benefits

Competitive salary

Paid vacation, sick, and personal days

Health, dental and vision benefits

Discounted gym membership

Employee Assistance Program

Group life & disability insurance

50% dining discount

RRSP matching

Tuition reimbursement

Qualifications

• 5 years of experience in a related field, preferably in hospitality management.
• Ability to manage multiple tasks and prioritize effectively.
• Legally eligible to work in Canada.

Responsibilities

• Respond to incoming inquiries for catering services.
• Communicate with clients and gather event details.
• Monitor client feedback and generate monthly reports.
• Work with teams to create new food items.

Skills

Excellent communication skills

Organization

Attention to detail

Customer service

Tools

Tripleseat

Caterease

Job description

A leading hospitality management company in downtown Toronto is seeking an Account Manager responsible for managing client needs for catering and hospitality services. The ideal candidate will deliver exceptional service, manage inquiries, communicate effectively with clients, and work collaboratively with teams to ensure client satisfaction. This role requires strong organizational skills and attention to detail, with five days a week in the office.