Help Desk Technician - IT Support & Growth Opportunities

Daxtech IT Solutions; Vancouver; On-site; CAD 50,000 - 70,000; Full time

Job summary

A growing IT firm in Victoria, BC is seeking an IT Support Specialist to join their team. The ideal candidate should have strong technical skills in hardware, software, and networking systems, along with good communication abilities. Responsibilities include resolving helpdesk tickets, providing on-site support, and documentation. The company offers competitive pay, full benefits, and a supportive work environment with opportunities for growth. This is an excellent opportunity for someone looking to develop their career in a vibrant setting.

Benefits

Competitive pay

Full Benefits (Medical, Dental, Vision)

3 weeks/year paid vacation

Communications and vehicle allowance

Education reimbursement

Company events & social hours

Free on-site parking

Qualifications

• Minimum of 1 year of related experience required.
• CLASS 5 driver's license and vehicle for daily use is mandatory.
• Criminal Record Check is necessary.

Responsibilities

• Work on and resolve Helpdesk tickets.
• Create and triage tickets for clients.
• Provide clear communication to clients.
• On-site troubleshooting and equipment maintenance.
• Manage and record all work through a Ticketing System.

Skills

Understanding of hardware, software and networking systems

Active Directory and Microsoft 365 user management

Network fundamentals (TCP/IP, Routing, VLAN, DHCP, DNS)

Experience with ticketing systems

Education

Post-Secondary education

Tools

Microsoft 365

Hyper-V

Azure

VoIP

Job description

A growing IT firm in Victoria, BC is seeking an IT Support Specialist to join their team. The ideal candidate should have strong technical skills in hardware, software, and networking systems, along with good communication abilities. Responsibilities include resolving helpdesk tickets, providing on-site support, and documentation. The company offers competitive pay, full benefits, and a supportive work environment with opportunities for growth. This is an excellent opportunity for someone looking to develop their career in a vibrant setting.