Healthcare Information & Referral Navigator

UNAVAILABLE; Bradford West Gwillimbury, Aurora; On-site; CAD 45,000 - 60,000; Full time

Job summary

A health service organization located in Bradford West Gwillimbury, Ontario, is seeking an Information & Referral Representative. This role involves providing support in daily activities to ensure prompt and effective customer service for patients. Ideal candidates will have relevant post-secondary education and at least two years of experience in health care or social services. Strong communication skills, knowledge of medical terminology, and proficiency in English and French are preferred. The organization offers a supportive environment with attractive compensation and benefits.

Benefits

Comprehensive compensation packages

Development opportunities

Defined benefit pension plan

Qualifications

• 2+ years of related experience in customer service.
• Knowledge of medical terminology and community resources.
• Fluency in English and French preferred.

Responsibilities

• Resolve enquiries related to Ontario Health atHome information.
• Communicate effectively with clients and Care Coordinators.
• Perform data entry and analysis for special projects.

Skills

Verbal communication skills

Written communication skills

Organizational skills

Problem-solving skills

Customer service skills

Education

Relevant post-secondary education in health or social services

Tools

Microsoft Office applications

Database management

Job description

A health service organization located in Bradford West Gwillimbury, Ontario, is seeking an Information & Referral Representative. This role involves providing support in daily activities to ensure prompt and effective customer service for patients. Ideal candidates will have relevant post-secondary education and at least two years of experience in health care or social services. Strong communication skills, knowledge of medical terminology, and proficiency in English and French are preferred. The organization offers a supportive environment with attractive compensation and benefits.