Head of Operations

Brix; Central Ontario; On-site; CAD 205,000 - 343,000; Full time

Job summary

A healthcare technology firm is seeking a Head of Operations to oversee and scale core operations while ensuring efficiency and quality service delivery. This role involves leading provider lifecycle management and patient success teams, collaborating with product and marketing for new care specialties, and leveraging data-driven insights for operational strategies. The ideal candidate will have a strong background in operational leadership, particularly in healthcare, combined with excellent communication and adaptability skills. The position offers a salary range of $150k–$250k along with competitive benefits.

Benefits

Comprehensive health, dental, and vision insurance

Generous paid time off policy

Qualifications

• Proven track record of operational at-scale leadership, preferably within the healthcare industry.
• Demonstrated ability to manage and inspire teams to achieve high performance.
• Strong analytical skills with a proven ability to leverage data in operational decision-making.

Responsibilities

• Lead and enhance the complete lifecycle of healthcare providers from onboarding to support.
• Steer the patient support teams to increase the Net Promoter Score.
• Seek enhancements in operational processes through new technologies and methodologies.
• Collaborate with product and marketing teams to launch new care specialties.
• Establish clear data insights that inform operational strategies.
• Manage budgets to safeguard the financial health of the expanding operations department.
• Ensure compliance with healthcare regulations and implement risk management strategies.

Skills

Operational leadership

Team management

Analytical skills

Problem-solving

Communication

Adaptability

Job description

Head of Operations – Redwood City, CA (Full-time, $150k–$250k)

Overview

As the Head of Operations at Klarity, you will oversee and scale up the critical aspects of our operations, ensuring the seamless efficiency of our services and the success of both providers and patients. Your leadership will be pivotal in scaling our operations and enhancing our market presence.

Team Culture

We are at the forefront of leveraging telehealth to offer patients easy-to-access healthcare services at affordable, transparent prices—no insurance required. Having grown exponentially over the past three years, our platform hosted 200k+ telehealth visits for patients from 20+ states. Our dynamic team includes tech experts from leading companies like Google and Uber and healthcare professionals from renowned organizations like Oscar and United. Supported by top-tier venture capitalists and Fortune 500 collaborators, we are pioneering the future of US healthcare.

About The Company

Klarity Health, headquartered in Redwood City, CA, is on an ambitious mission to transform healthcare delivery by enabling autonomous practices. Our ultimate impact is to allow more patients to be served well, timely, and affordably by their providers of choice, through tech-enabled solutions. We empower nurse practitioners and physician assistants with the marketing, software, and human resources needed to succeed in providing profitable telehealth services online.

Key Responsibilities

• Scaling Provider Lifecycle Management: Lead and enhance the complete lifecycle of healthcare providers from onboarding, activation, to continual support and success. Strategically scale up the operation to support exponential provider growth.
• Patient Retention & Success: Steer the patient support and success teams to increase our Net Promoter Score (NPS) across various care specialties. Manage all patient interactions to optimize retention and satisfaction rates while scaling operations.
• Operational Efficiency and Innovation for Scalability: Persistently seek enhancements in operational processes through the adoption of new technologies and methodologies. Foster an environment of innovation focused on scaling operations and enhancing service delivery.
• Strategic Collaboration for Scalability: Collaborate intensively with the product and marketing teams to launch and scale new care specialties, securing successful market penetration and scalability.
• Data-driven Decision Making: Collaborate with the Business Intelligence (BI) team to establish clear data insights that inform operational strategies and provide direction for the product and marketing teams. Use data to continuously optimize operations, measure outcomes, and drive overall business growth.
• Financial Oversight in Scaling Operations: Collaborate with the finance department to manage budgets, control costs, and safeguard the financial health of the expanding operations department.
• Compliance and Risk Management in Scaling Operations: Ensure all scaled operations comply with healthcare regulations and laws. Strategically implement risk management strategies to safeguard the company’s expanding operations, data security, and patient privacy.

Requirements

• Proven track record of operational at-scale leadership, preferably within the healthcare industry.
• Demonstrated ability to manage and inspire teams to achieve high performance.
• Strong analytical skills with a proven ability to leverage data in operational decision-making.
• Exceptional problem-solving skills, with a capacity to navigate complex operational challenges.
• Excellent communication skills, capable of effectively articulating complex ideas and influencing stakeholders across all levels.
• Adaptability and agility in managing a fast-paced and dynamic work environment.

Compensation, Benefits, And Arrangements

• Compensation: $150k–$250k plus Stock Options and Bonus.
• Location: In-person working in Redwood City, California.
• Job Type: Full-time.
• Benefits: Comprehensive health, dental, and vision insurance.
• PTO: Generous paid time off policy, including vacation, sick leave, and holidays.

Interview process

• AI interview
• Code assessment
• Technical assessment
• On-site interview
• Offer negotiation