Guest Services Supervisor — Lead, Coach & Delight Guests

Gateway Casinos and Entertainment Limited; Woodstock; On-site; CAD 30,000 - 60,000; Part time

Job summary

A leading entertainment company in Canada is seeking a Dual Guest Services Supervisor to oversee a team dedicated to providing exceptional service to guests. Key responsibilities include mentoring staff, managing performance, and handling guest issues. Ideal candidates will have relevant experience in hospitality and strong customer service skills. This part-time role offers the chance to grow your career with extensive benefits and a supportive work environment.

Benefits

Full benefits for full-time employees

Retirement savings plan

Family and friends discounts

Development and training opportunities

Qualifications

• Minimum two years of experience in the guest services and/or hospitality industry preferred.
• Ability to direct and supervise staff.
• Excellent customer service skills, including friendliness and patience.

Responsibilities

• Mentor and guide a team of guest services representatives.
• Manage employee performance through training and evaluation.
• Handle complaints and conflicts graciously.

Skills

Customer service skills

Relationship-building

Time management

Multitasking

Job description

A leading entertainment company in Canada is seeking a Dual Guest Services Supervisor to oversee a team dedicated to providing exceptional service to guests. Key responsibilities include mentoring staff, managing performance, and handling guest issues. Ideal candidates will have relevant experience in hospitality and strong customer service skills. This part-time role offers the chance to grow your career with extensive benefits and a supportive work environment.