Guest Experience Lead — Front Office Supervisor

The Fairmont Jasper Park Lodge; Municipality of Jasper; On-site; CAD 60,000 - 80,000; Full time

Job summary

A major hotel in Jasper is looking for an Assistant Front Office Manager to oversee operations, welcome guests, and ensure their satisfaction. The ideal candidate will have 2-5 years of hotel experience and one year in a supervisory role. Responsibilities include managing guest check-ins, handling complaints, and training staff. Pursuit provides perks like discounted hotel stays and wellness resources, ensuring a supportive work environment.

Benefits

Free access to Pursuit attractions

50% off for friends

Discounts on hotel stays

Subsidized mental health resources

Qualifications

• 2-5 years of experience in a major hotel, with one year in a supervisory role.
• Able to speak, read, write, and understand the primary language(s) used in the workplace.

Responsibilities

• Oversee administrative operations and guest check-ins.
• Handle guest complaints and convert them into repeat customers.
• Coordinate with other departments.

Skills

Good communication skills

Team leadership

Basic computational ability

Basic computer skills

Tools

Room Master

Job description

A major hotel in Jasper is looking for an Assistant Front Office Manager to oversee operations, welcome guests, and ensure their satisfaction. The ideal candidate will have 2-5 years of hotel experience and one year in a supervisory role. Responsibilities include managing guest check-ins, handling complaints, and training staff. Pursuit provides perks like discounted hotel stays and wellness resources, ensuring a supportive work environment.