Growth-Oriented Customer Service & Orders Specialist

Techo-Bloc; Ayr; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading construction materials company in Ontario is seeking a dedicated individual for customer service and order management. Join a dynamic and innovative team that values collaboration and employee growth. Ideal candidates will have strong communication skills, a customer-centric attitude, and familiarity with Microsoft Office. This role offers a competitive salary and numerous benefits, including performance-based bonuses and career advancement opportunities within a supportive culture.

Benefits

Group insurance & RRSP with employer contribution

24/7 telemedicine & Employee Assistance Program (EAP)

Inhouse leadership development and coaching

Training & Development Programs

Considerable referral bonuses

Discounts on company products

Healthy snack-filled kitchens

Company branded swag

Free parking

Employee Recognition Events

Qualifications

• Passion for providing outstanding customer service.
• Positive, solutions-focused mindset.
• Familiarity with MS Office and ERP systems.
• Great attitude and motivation to grow.

Responsibilities

• Process and manage customer orders via different channels.
• Analyze customer needs to propose solutions.
• Respond to inquiries about product availability.
• Coordinate with Sales and Marketing for deliveries.
• Follow up on orders and resolve issues.
• Handle inventory transactions using internal systems.

Skills

Customer service skills

Attention to detail

Communication skills

Ability to multitask

Tools

Microsoft Office (Excel and Word)

ERP systems (Microsoft Dynamics AX)

Job description

A leading construction materials company in Ontario is seeking a dedicated individual for customer service and order management. Join a dynamic and innovative team that values collaboration and employee growth. Ideal candidates will have strong communication skills, a customer-centric attitude, and familiarity with Microsoft Office. This role offers a competitive salary and numerous benefits, including performance-based bonuses and career advancement opportunities within a supportive culture.