Grant Processing Advisor

Cynet systems Inc; Remote; CAD 55,000 - 75,000; Full time

Job summary

A Canadian consulting firm is seeking a Program Delivery Advisor in Edmonton to evaluate eligibility criteria and manage grants while ensuring compliance with government policies. The ideal candidate will have strong customer service skills and analytical abilities, with at least two years of relevant experience. This position involves collaborating with stakeholders and delivering detailed reports on program outcomes. Training is mandatory upon hire, including privacy and cybersecurity training.

Qualifications

• Minimum two years of experience in a customer service role involving client interaction.
• Proven ability to exercise sound judgment in a high-pressure environment.

Responsibilities

• Deliver grant programs and evaluate eligibility criteria.
• Support continuous improvement initiatives and compliance monitoring.
• Investigate client compliance and recommend risk mitigation strategies.

Skills

Strong customer service skills

Excellent phone etiquette

Analytical skills and attention to detail

Education

Bachelor’s degree, diploma, or certificate in a related field

Job description

Overview

Job Description: This role involves evaluating eligibility criteria, responding to employer and stakeholder inquiries, managing risks, and ensuring compliance with program policies and government accountability requirements. The advisor will support continuous improvement initiatives, reporting, compliance monitoring, and issue resolution while working collaboratively with internal and external partners to ensure effective and efficient program delivery.

Responsibilities

• Deliver grant programs by evaluating eligibility criteria and responding to employer and stakeholder inquiries.
• Assist in developing and improving processes to manage risks throughout the grant delivery lifecycle.
• Coordinate projects to improve systems, processes, training, communication, and policy implementation.
• Support change management initiatives and participate in divisional improvement projects.
• Prepare and deliver reports on processing, delivery activities, financials, accruals, and program outcomes.
• Maintain compliance with grant and contract conditions and government accountability requirements.
• Investigate client compliance, eligibility, and funding conditions and recommend risk mitigation strategies.
• Conduct reviews related to potential fraud and develop resolution recommendations in collaboration with management, finance, and legal teams.
• Monitor grants and contracts to meet departmental performance targets and successful outcomes.
• Interpret and apply program policies and guidelines while proactively addressing stakeholder issues.
• Monitor program effectiveness, timeliness, and compliance through data analysis and reporting.
• Amend or cancel grants when required, considering legal, political, and client implications.
• Address and resolve client complaints related to eligibility, quality, and program delivery.
• Provide research, analysis, and program expertise to support departmental objectives.
• Work collaboratively with internal and external stakeholders to ensure effective program delivery.

Requirements

• Bachelor’s degree, diploma, or certificate in a related field required.
• Strong customer service skills with a commitment to quality, accountability, and high work standards.
• Excellent phone etiquette and professional communication skills.
• Ability to maintain accuracy while working in a fast-paced environment.
• Minimum two years of experience in a customer service role involving client interaction via phone and email.
• Minimum two years of experience in a role requiring strong analytical skills and high attention to detail.
• Proven ability to exercise sound judgment and initiative in a fast-paced, high-pressure environment.

Experience and Education

• Bachelor’s degree, diploma, or certificate in a related field required.
• Two years of customer service experience in a client-facing or call center environment.
• Two years of experience demonstrating strong analytical skills and attention to detail.

Should Have

• Two years of experience demonstrating strong organizational skills and the ability to prioritize tasks.

Additional Information

• Mandatory training is required upon hire, including Freedom of Information and Protection of Privacy, Security and Cybersecurity, Information Management, and Respect in the Workplace.