Global Support Engineering Manager

Canonical; Remote; CAD 108,000 - 136,000; Full time

Job summary

A leading open source software company in Ontario is seeking a Support Manager to oversee professional support teams in delivering exceptional customer service. The ideal candidate will have extensive Linux CLI experience and proven leadership skills in fast-paced environments. Responsibilities include managing team performance, ensuring SLA compliance, and continuously improving support services. This role is remote with opportunities for personal learning and development, as well as recognition rewards, annual reviews, and generous leave policies.

Benefits

Personal learning and development budget

Annual compensation review

Maternity and paternity leave

Employee Assistance Programme

Qualifications

• Extensive CLI experience with Linux at a technical level.
• Proven track record of contributing to Open Source projects.
• Experience in working in support organizations.

Responsibilities

• Management of a professional support team.
• Operational control and accountability for key performance indicators.
• Accountability for customer satisfaction.

Skills

CLI experience with Linux

Leadership experience

High customer focus

Fluent in English

Excellent communication skills

Knowledge of Linux Desktop

Experience in support organizations

Hands-on experience with Canonical's products

Job description

A leading open source software company in Ontario is seeking a Support Manager to oversee professional support teams in delivering exceptional customer service. The ideal candidate will have extensive Linux CLI experience and proven leadership skills in fast-paced environments. Responsibilities include managing team performance, ensuring SLA compliance, and continuously improving support services. This role is remote with opportunities for personal learning and development, as well as recognition rewards, annual reviews, and generous leave policies.