Global Community Tech Support Coordinator

Nashville Public Radio; Canada; Hybrid; CAD 89,000 - 104,000; Full time

Job summary

A global creative community organization seeks a Support Coordinator to facilitate tech support and communication for volunteers. This role focuses on ensuring effective problem-solving and support for events across various platforms. Candidates should have a passion for community building and technology, along with experience in customer service. The position offers flexible working conditions, a salary range of $65,000 to $75,000, and a commitment to diversity and inclusivity.

Benefits

Three weeks vacation

Health and dental insurance

Professional development stipend

Qualifications

• Experience in customer support, community management, or event operations is a must for this role.
• Effective communication skills, especially under pressure.
• Ability to juggle multiple tasks without losing track.

Responsibilities

• Support volunteer organizers globally in navigating tools.
• Manage and troubleshoot community inquiries via Help Scout and Slack.
• Create and update guides that empower users.

Skills

Tech-fluent

Organized and detail-oriented

Resourceful

Empathetic and patient

Curious, self-directed, and solution-oriented

Tools

HelpScout

Slack

Google Workspace

Klaviyo

Job description

A global creative community organization seeks a Support Coordinator to facilitate tech support and communication for volunteers. This role focuses on ensuring effective problem-solving and support for events across various platforms. Candidates should have a passion for community building and technology, along with experience in customer service. The position offers flexible working conditions, a salary range of $65,000 to $75,000, and a commitment to diversity and inclusivity.