General Merchandise Department Manager

Walmart Canada Corp; Okotoks; On-site; CAD 100,000 - 125,000; Full time

Job summary

A large retail corporation located in Okotoks is seeking a Department Manager to oversee customer service and associate activities. This role requires coordinating tasks to ensure a well-stocked and organized sales floor while providing outstanding customer assistance. The ideal candidate will possess strong leadership skills, ensuring employees are trained and the environment remains safe and clean. Compensation starts at $17.75, depending on experience.

Qualifications

• Customer service experience is essential.
• Ability to lead and train a team of associates.
• Strong problem-solving and resolution skills.

Responsibilities

• Coordinate the activities of associates for optimal customer service.
• Maintain a zoned, stocked sales floor and assist customers.
• Train and coach associates to enhance performance.

Job description

Position Summary

To provide customer service by coordinating the activities of associates to complete assigned handheld terminal activities. Ensuring a zoned and stocked salesfloor and offering assistance to meet the customer’s shopping needs. This will be accomplished by maintaining and recovering merchandise all in a safe and clean environment. This Department Manager will function as a lead of a team to strategically plan and execute duties based on workload and customer traffic patterns.

What you’ll do

• Providing excellent Customer Service by greeting all customers in a polite and friendly manner, assisting customers by promoting products/services, locating merchandise and making purchase decisions, resolving customer issues and referring concerns where appropriate.
• Delegate, assist and follow-up on the completion of Customer Availability Process tasks – Section Work, Capping bins, Stocking picks.
• Delegate, assist and follow-up on the completion of price changes and feature sets.
• Delegate, assist and follow-up on modular completion in assigned area.
• Delegate and support with coverage in required areas on the salesfloor as needed, support with recovery and zoning activities.
• Contributes to a safe, clean and hazard free work environment through adherence to Company policy and procedures, including the completion of safety sweep logs and ensuring displays and fixtures are secure and free of debris.
• Ensuring associate breaks are taken in accordance with coverage.
• Training, coaching and offering feedback to associates.

The minimum rate of pay for this position starts from $17.75. Rate of pay will be determined based on relevant experience.

Minimum Qualifications

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Walmart will accommodate the disability-related needs of applicants and associates as required by law.

Primary Location

500-201 Southridge Dr, Okotoks, AB T1S 2C8, Canada

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