Gaming Inspector

Great Canadian Casinos; Port Perry; On-site; CAD 40,000 - 60,000; Full time

Job summary

A leading casino organization in Port Perry, Canada, is seeking a Full-time Gaming Inspector to oversee table game operations and ensure outstanding customer service. The ideal candidate will have experience as a Dealer, possess strong communication skills, and be detail-oriented. This role requires a flexible schedule, including evenings and weekends. Join a dynamic team and contribute to a fun gaming environment!

Qualifications

• Experience as a Dealer level 4 or above.
• Successful completion of Inspectors training.
• Experience in money handling.
• Ability to work independently and as part of a team.

Responsibilities

• Oversee efficient table game procedures.
• Ensure customer service professionalism at tables.
• Report incidents to management.
• Enter guests' information from Players card.
• Perform other duties as required.

Skills

Excellent customer service skills

Knowledge of Gaming Control Act

Team collaboration

Communication skills

Detail-oriented

Job description

Overview

Line: 10:45-19:00, Mon/Tues off

Company: Great Blue Heron Casino & Hotel

Great Blue Heron Casino & Hotel is seeking a Full-time Gaming Inspector! This is a secondment position with a current end date of December 31, 2026. Please note the end date is subject to change.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values:

Responsibilities

• Excellent internal and external customer service skills are required to be displayed at all times
• To oversee and ensure efficient table game procedures at assigned tables
• Ensure professional game activity and respectful Customer Service by attending to patrons with optimal care and professionalism
• Abides by the binding instructions for the safety and the handling of money, keys and codes
• Conveys and implements methodical error prevention and is involved in its continuous improvements
• Sets examples through own actions
• Makes certain that all game activities and transactions are carried out professionally and efficiently according to the ICM, GBH policies and procedures and under strict compliance with legal requirements
• Responsible for the transactions on the tables as well as their correct entry and verification (with signature) of all transactions
• Jointly responsible for the correct accounting of money transactions within the Table Games Department and the issue of all legally required information in regards to table results
• Reports all incidents to the Pit Manager and/or the Gaming Shift Manager respectively in accordance with regulated operating procedures
• Reports any suspicious guest-behavior that may hinder the implementation of licensing requirements and/or incur liabilities (trespass, money laundering, social obligations) to the Pit Manager or the Gaming Shift Manager
• Table Game Inspectors are responsible to enter the Guests information from the Players card into the system
• Table Game Inspectors are responsible to ask Guests for their Players card and to explain the value of the card
• To perform other duties as required by the Pit Manager or Operations Manager

Qualifications

• Experience as a Dealer 4 or above
• Must first successfully pass Inspectors training as defined by the Casino prior to being considered for any Table Game Inspector positions
• Experience in money handling
• Thorough knowledge of the applicable sections of the:
• • Gaming Control Act
  • Approved Rules of games
  • Games Procedures
• Must be accurate and detail oriented
• Works independently, diligently and dutifully
• Must have excellent communication, negotiating and conversational skills
• Must be able to work in a team environment
• Able to deal with stressful situations in a high volume establishment
• Dedicated to superior customer service

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?