Funeral Director Associate

Service Corporation International; Toronto; On-site; CAD 35,000 - 50,000; Full time

Job summary

A funeral service company in Toronto seeks an associate to provide compassionate customer service to bereaved families. Responsibilities include assisting with funeral ceremonies, aftercare services, and ensuring smooth logistics during memorial services. Ideal candidates will have a high school diploma, be enrolled in a mortuary science program, and possess customer service experience. Applicants should demonstrate compassion, communication skills, and the ability to handle physical demands. This role requires professional dress and may involve local travel.

Qualifications

• Enrolled in a mortuary program is required.
• Customer service experience of at least 6 months is needed.
• Ability to lift and manage physical demands effectively.

Responsibilities

• Conduct funeral and memorial ceremonies professionally.
• Assist with logistical aspects of funeral services.
• Provide documentation and aftercare to families.

Skills

Good driving record and valid driver’s license

Above average communication skills

High level of compassion and integrity

Problem solving skills

Detail oriented

Professional and team player

Education

High School diploma or general equivalency degree

Enrolled in an accredited mortuary college or technical school

Job description

Our associates celebrate lives. We celebrate our associates.

Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed.

Job Responsibilities

• Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures
• Adheres to all Company and Regulatory requirements
• Cares for the deceased in a respectful manner while performing a variety of tasks which may include:
  • Removals and transfers
  • Lifting of deceased human remains
  • Dressing and casketing
  • Coordinating and assisting with funeral service and visitation
  • Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
  • Setting of chairs and the removal, proper care and storage of these items
  • Removals and transfers
• Assists with funeral services by:
  • Coordinating the parking of cars
  • Ushering
  • Driving funeral vehicles
  • Assisting at chapel and church services
  • Assisting at the cemetery
  • Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families
  • Setting up chairs and the removing, properly caring for and storing of these items
  • Participating at special functions
• Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of:
  • Documentation
  • Stationery
  • Information on insurance, health benefits and pension,
  • Pre-arrangements for next of kin
• Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry
• Assists with general office duties such as preparing reports as needed
• Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management
• Answering phones, preparing reports as necessary and participating in staff meetings
• Performs other duties as assigned

Minimum Requirements

Education

• High School diploma or general equivalency degree (or diploma)
• Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science

Experience

• Typically requires 6 months of previous work experience in a customer service role

Knowledge, Skills and Abilities

• Good driving record and valid driver’s license
• Previous customer service and/or sales experience would be a definite asset
• Knowledge of computers and some software would be an asset, or willingness to learn
• Above average communication skills
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional and team player

Work Conditions

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required when in contact with families

Work Postures

• Frequent, continuous periods of time standing, up 6 hours per day
• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Ability to lift up to 75 pounds regularly and up to 100 pounds occasionally; push/pull up to 200 pounds

Work Hours

• Working beyond “standard” hours as the need arises
• Travel up to 25%