Functional Support Analyst II: ERP & NetSuite Expert

Ll Oefentherapie; Toronto; On-site; CAD 59,000 - 98,000; Full time

Job summary

A leading cloud solutions company in Toronto is seeking an experienced customer support representative. The role requires expertise in resolving customer concerns and supporting ERP systems. Ideal candidates should have a Bachelor's degree in relevant fields and several years of experience in customer support. This position offers a competitive salary ranging from CAD 59,500 to CAD 97,700 annually, reflecting experience and skills. Embrace the opportunity to contribute to a dynamic work environment with a commitment to innovation.

Benefits

Flexible medical and life insurance options

Retirement options

Volunteer programs

Qualifications

• 3-5+ years of experience on ERP/Accounting systems is an advantage.
• 3+ years of experience in customer support or related client-facing role.
• Proven ability to resolve complex customer inquiries and technical issues.

Responsibilities

• Responsible for resolving client's concerns via phone or electronic channels.
• Assist client with functionality-related questions through documented product info.
• Conduct research and testing to troubleshoot basic functionality-related issues.

Skills

Customer Support

Problem Resolution

Technical Support

Education

Bachelor's or College Degree in Accounting, Finance, Business Management, or a related field

Tools

ERP/Accounting systems (i.e. JD Edwards, SAP, QuickBooks, MS Dynamics AX, Epicor)

Job description

A leading cloud solutions company in Toronto is seeking an experienced customer support representative. The role requires expertise in resolving customer concerns and supporting ERP systems. Ideal candidates should have a Bachelor's degree in relevant fields and several years of experience in customer support. This position offers a competitive salary ranging from CAD 59,500 to CAD 97,700 annually, reflecting experience and skills. Embrace the opportunity to contribute to a dynamic work environment with a commitment to innovation.