Functional Analyst

COFOMO; Montreal (administrative region); Hybrid; CAD 70,000 - 95,000; Full time

Job summary

COFOMO is a leading Canadian consulting firm seeking a seasoned Functional Analyst to guide transformation initiatives in Montreal. You will translate business needs into technical requirements, define service rules, and prioritize work with product managers while leveraging Kanban and Jira to manage the flow.

The role emphasizes backlogs, acceptance criteria, and collaboration across business and technology teams, with a focus on banking domain experience and ITSM awareness as assets.

Qualifications

• Minimum 5 years as a functional analyst.
• Translates business needs into technical requirements.
• Master the Kanban method with SRM/SDM concepts.
• Advanced Jira usage for tables, JQL, filters, and dashboards.
• Arbitrates competing priorities with stakeholders.
• Banking/financial sector experience is a plus.
• Experience in SAFe or large organizations is a plus.
• Knowledge of ITSM practices is an asset.

Responsibilities

• Receive, qualify and centralize requests for technology platforms.
• Translate business needs into Jira tickets with context, value, requirements, dependencies, and acceptance criteria.
• Define rules for entering requests with the team and required information.
• Align priorities with product managers and stakeholders.
• Facilitate Kanban backlog replenishment meetings.
• Arbitrate priorities considering risks, compliance, and technical debt.
• Order backlog by business value, risk, urgency and delay cost.
• Propose service classes to manage planned and urgent work.
• Challenge stakeholders on relevance, scope and prioritization.
• Ensure acceptance criteria understood by business and tech teams.
• Organize functional and technical validation activities for deliveries.
• Maintain up-to-date documentation for the team.
• Use flow metrics to support prioritization and tracking.
• Promote visibility of capacities and delivery commitments.
• Recommend improvements to processes and Jira configurations.

Skills

Functional analyst

Kanban

Jira expertise

Requirements translation

Stakeholder management

Change management

Banking domain experience

ITSM awareness

Education

Kanban University certification (KSD/KSI/KMP)

Tools

Jira

Job description

With over 30 years of recognized expertise, COFOMO is now a leading Canadian consulting firm specializing in digital and artificial intelligence. Supported by more than 3,000 experts, 10 Centers of Excellence, and 4 offices across the country, we are uniquely positioned to successfully guide our clients through their transformations. Both strategic and tactical, we help organizations across a wide range of industries thrive in today’s rapidly evolving world.## Our promiseHelp our clients succeed and maximize the impact of their transformation initiatives, turning them into powerful drivers of growth and innovation.## Job description**Here's a brief overview of the tasks and responsibilities you'll have :*** Receive, qualify and centralize requests related to technology platforms to ensure a clear entry point for plannable work;* Translate business needs into actionable Jira tickets by documenting context, value, requirements, dependencies, and acceptance criteria;* Define the rules for entering requests with the team, specifying the required information and support criteria;* Align priorities with product managers and stakeholders to reflect the team's actual capacity;* Facilitate Kanban backlog replenishment meetings with relevant stakeholders;* Make competing priorities visible and support their arbitrage taking into account risks, compliance requirements and technical debt;* Order the backlog according to business value, risk, urgency and cost of the delay;* Propose and evolve classes of service in order to effectively manage planned requests and urgent situations;* Challenge stakeholders on the relevance, scope and prioritization of work;* Ensure the presence of acceptance criteria understood by both business and technical teams;* Organize functional and technical validation activities for deliveries;* Maintain relevant, up-to-date documentation adapted to the needs of the team;* Use flow metrics to support prioritization, predictability, and tracking of engagements;* Promote visibility of capacities, processing times and delivery commitments;* Recommend improvements to the work processes as well as the configuration of Jira in collaboration with the relevant parties;* Support the adoption of practices that promote collaboration, transparency, and operational efficiency. **The profile we are looking for is as follows:*** Have a minimum of five (5) years of experience as a functional analyst;* Demonstrated experience in translating business needs into technical requirements as a functional analyst, Product Owner proxy, Product Owner or equivalent;* Master the Kanban method, including the concepts of replenishment, flow metrics, and understanding the roles of Service Request Manager (SRM) and Service Delivery Manager (SDM);* Knowledge of automation technology platforms, particularly in the fields of robotization, process mining or digital adoption;* Use Jira in an advanced way, especially for setting up tables, creating JQL queries, managing filters, and producing dashboards;* Demonstrate the ability to arbitrate competing priorities and exert influence without hierarchical authority;* Experience in change management in an organizational or team transition context;* Have experience in the banking or financial sector;* Knowledge of incident and technology service management (ITSM) practices (an asset);* Develop a sensitivity to security and platform architecture issues (an asset);* Hold a Kanban University certification, including KSD, KSI or KMP (an asset);* Experience in a SAFe environment or in a large organization (an asset).