FT Slot Supervisor 2

Great Canadian Entertainment; Toronto; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading casino operator in Toronto is seeking a Slot Operations Supervisor to manage slot attendants and ensure high-quality customer service. The ideal candidate has at least one year of slot experience and strong supervisory skills. Responsibilities include motivating staff, ensuring compliance with gaming regulations, and maintaining a welcoming environment for guests. The position requires strong communication skills and the ability to handle customer inquiries effectively.

Qualifications

• Ability to successfully obtain a Gaming License.
• Strong oral and written communication skills.
• Basic knowledge of slot machine functions is an asset.

Responsibilities

• Provide prompt, courteous service to ensure an enjoyable gaming experience.
• Motivate and supervise Slot Attendants on the floor.
• Address customer needs and machine problems effectively.

Skills

Customer service liaison

Supervisory skills

Communication skills

Technical aptitude

Troubleshooting ability

Education

1 year Slot experience preferred

Job description

Overview

Position Summary: Under the general supervision of the Manager, Slot Operations or the Manager, Slots & Guest Services, this position is responsible for interacting and dealing with customer and team member inquiries related to the operation of machine gaming in our casino. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Acting as a front-line customer service liaison, answering questions, assisting with orientation of games and the facility - working to create a positive gaming experience for all our guests
• Motivating, Developing and Supervising Slot Attendants on the floor
• Participating in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
• Providing prompt, courteous service to assure guests have an enjoyable gaming experience
• Reporting issues to the Slot Shift Manager
• Signing jackpots and cancelled credits
• Clearing bill and ticket jams and checking game and voucher histories to maintain game integrity, answer questions and solve disputes
• Actively seeking out and addressing customer needs and machine problems
• Assisting with awareness of and excitement for on-going and up-coming Casino promotions
• Working in compliance with internal controls, company policies and procedures and / or the governing policies and procedures; report any violations and escalate to the appropriate level as necessary; acquiring and maintaining a strong knowledge of all Slot operations policies and procedures
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• 1 year Slot experience preferred along with previous supervisory experience
• Ability to successfully obtain a Gaming License
• Strong oral and written communication skills
• Manual dexterity, technical aptitude and trouble shooting ability is an asset
• Basic knowledge of slot machine functions is an asset

Work Environment Considerations

• Regular casino environment, standing for long periods of time, some exposure to noise, some exposure to verbal abuse, non-traditional work hours.